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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational support capabilities with a focus on ticket management, customer service, and maintaining sales funnel efficiency. Proficient in using tools like Google Workspace and HubSpot CRM to enhance productivity and communication.
Highest-signal resume keywords
B2B Customer Service ExperienceTicket ManagementGoogle WorkspaceHubSpot CRMStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
DeterminationOrganizationDiscipline
Tools & Technologies
Microsoft OfficeGoogle WorkspaceHubSpot CRM
Industry Keywords
Startup ExperienceTechnology Companies
About the role
Key responsibilities & impact- Rigorously monitor cadences and SLAs in ticket management
- Work on T0 (Benefits/Expenses) and T1+ (People) support, with a product-oriented perspective
- Ensure operational continuity and prevent friction in the sales funnel
Requirements
What you’ll need- High school diploma
- Previous B2B customer service experience is a plus
- Experience working at startups and technology companies is desirable
- Knowledge of Microsoft Office / Google Workspace
- Strong communication skills
- Determination
- Organization
- Discipline
- Nice-to-have skills: Google Workspace, Sheets, Slides, and HubSpot CRM
Benefits
Comp & perks- Flash Card with flexible benefits for food, meals, mobility, healthcare, education, culture, and well-being
- Health insurance
- Dental insurance
- Life insurance
- Transportation allowance
- Home office allowance
- Childcare assistance
- Extended maternity and paternity leave
- TotalPass
- OnHappy
- Pet benefits through Guapeco
- C4life, offering legal, emotional, social, and financial assistance, as well as pet support
- +Família by Avus, providing support and benefits for different stages of life
- Partnership with SESC
- Profit-sharing and results-based bonus
- Birthday day off
- Autonomy to create, test, and transform ideas into real solutions
- Accelerated learning
- Creative, technology-driven environment