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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting qualitative and quantitative data analyses using SQL and Metabase, while applying methodologies such as Lean and Six Sigma to optimize customer experience and operational efficiency. Proven ability to influence leadership decisions and manage projects effectively in a technology-driven environment.
Highest-signal resume keywords
SQL ProficiencyProject Management (PMBOK/Agile)Lean Six SigmaData StorytellingCustomer Experience Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess OptimizationAdvanced Excel/Google SheetsBPMProcess MappingAI ToolsMetabaseDatabricksPower BICustomer Insights
Soft Skills
Influencing Without AuthorityExceptional CommunicationConflict ManagementStakeholder ManagementNegotiation
Tools & Technologies
SQLMetabaseDatabricksPower BIAI Tools
Certifications & Qualifications
Green BeltBlack BeltScrum CertificationKanban Certification
Industry Keywords
Customer ExperienceUser JourneyOperational EfficiencyContinuous ImprovementVoice of the Customer
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Conduct in-depth qualitative and quantitative data analyses using SQL, Metabase, and AI
- Identify friction points in the user journey and anomalies in CX metrics
- Correlate CX data with business data
- Structure, manage, and deliver end-to-end process optimization projects
- Apply Lean, PDCA, and DMAIC methodologies
- Turn spreadsheets, ticket volumes, and customer pain points into business narratives
- Influence leadership decisions in recurring forums
- Act as a liaison between CX, Product, and Operations
- Influence partner teams to prioritize customer journey improvements
- Develop, monitor, and report project metrics and KPIs
- Ensure operational efficiency and continuous improvement in user satisfaction
Requirements
What you’ll need- Bachelor's degree in Engineering, Business Administration, Economics, Data Science, or a related field
- Proficiency in SQL, Metabase, Databricks, Power BI, and AI tools such as Codex, Claude, or similar platforms
- Advanced Excel/Google Sheets skills
- Strong, proven experience in project management (PMBOK/Agile)
- Experience with BPM, Lean, Six Sigma, and process mapping
- Solid experience in Customer Experience, Planning, Quality, or BizOps, preferably in technology companies
- Ability to influence without formal authority
- Exceptional communication and data storytelling skills
- Conflict and stakeholder management skills
- Strong prioritization, fast execution, negotiation, and resilience
- Green Belt/Black Belt or Scrum/Kanban certifications are a plus
- Experience with Voice of the Customer (VoC) or Customer Insights programs is a plus
- Knowledge of AI applied to CX journeys, LLMs, process automation, and AI curation is a plus
Benefits
Comp & perks- Flash Card with flexible benefits for food, meals, mobility, healthcare, education, culture, and well-being
- Medical insurance
- Dental insurance
- Life insurance
- Transportation allowance
- Home office allowance
- Childcare allowance
- Extended maternity and paternity leave
- TotalPass
- OnHappy
- Pet benefits partnership with Guapeco
- C4life, offering legal, emotional, social, and financial support, as well as pet assistance
- +Família by Avus, offering support and benefits for different stages of life
- Partnership with SESC
- Profit-Sharing and Results-Based Bonus
- Birthday day off
- Creative and technology-driven environment
- Autonomy to create, test, and transform ideas
- Accelerated learning
- A sense of belonging and collaborative work
- A strong sense of purpose