Associate Education Services Specialist – 12 month contract

Flashpoint Venture Capital

. Record, edit, caption, and publish how-to videos and course lessons to the Flashpoint Education Center and Help Center .

Posted 11/10/2026contractRemote • United StatesJuniorMid-Level💰 $63,200 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in video production, including recording, editing, and publishing customer training content. Proficient in managing customer-facing education initiatives and collaborating across teams to enhance customer success.

Highest-signal resume keywords

Video EditingCustomer-Facing WritingLive Virtual Event SupportProject ManagementLearning Management Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Video ProductionCaptioningPerformance ReportingProject TrackingWebinar Management

Soft Skills

Detail-OrientedOrganizedJudgmentCollaborationCommunication

Tools & Technologies

Zoom WebinarAsanaWistiaSalesforcePardotChurnZeroBeamerThinkificLoomIMovie

Industry Keywords

Customer SuccessEducation ServicesTraining WorkshopsHelp Center ContentWebinars

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Record, edit, caption, and publish how-to videos and course lessons to the Flashpoint Education Center and Help Center
Run backend logistics for Flash Talks and Training Workshops from scheduling through published recording
Compile metrics and generate performance reports for Flash Talks and Training Workshops
Produce the monthly Customer Success Briefing and compile its quarterly performance review
Set up one-off customer training webinars and publish recordings to the Help Center or Saleshood
Support live production of FUSE, Flashpoint’s annual user conference, by running backend administration
Monitor and reply to the Education Services community inbox, including registrant questions and unsubscribes
Propose process improvements and contribute to new Education Services initiatives
Collaborate across Customer Success, Marketing, Sales, Product, and Intelligence
Work day to day with a senior Education Services team member who directs and reviews the work
Learn the technology stack and standard operating procedures, including Zoom Webinar, Asana, Wistia, Salesforce, Pardot, ChurnZero, Beamer, Thinkific, Loom, and iMovie
Own the recurring Education Services calendar with senior review before customer-facing content is published

Requirements

What you’ll need

Recorded, edited, captioned, and published customer-used training video; able to share a sample
Clear customer-facing writing, such as course descriptions, help articles, newsletters, or webinar emails
Experience owning a recurring calendar of customer deliverables across several tools and keeping it on schedule
Experience supporting live virtual events, including registration, run-of-show, recording, follow-up, contingency planning, and handling no-shows
Experience supporting customer-facing education or customer success programs, such as webinars, onboarding, online courses, or help center content
Demonstrated video editing, including captions, with a shareable sample
Clear, concise customer-facing writing
Detail-oriented, organized approach to tracking several projects at once
Comfort learning new software quickly, including webinar platforms, CRM or marketing automation tools, or learning management systems
Comfort with audio and screen recording
Judgment to flag blockers early and know when to ask for help
Ability to work legally in the United States; sponsorship requirements are addressed in the application

Benefits

Comp & perks

Company-funded virtual events, including book clubs, happy hours, committees, DIBE discussion group, Donut mixers, and local team member meetups
Gym reimbursements
Expensed lunches
Cultural initiatives and inclusive employee events
Regular one-on-ones with manager
Regular performance reviews
Learning and development opportunities
Guidance through formalized career paths