Help Desk Support Engineer I

Fleet Response

. Respond to end-user support requests via telephone, email, ticketing portal, or other approved channels .

Posted 10/7/2026full-timeHudson • Ohio • United StatesJunior💰 $40,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality technical support, including troubleshooting and resolving hardware and software issues, while effectively communicating with end-users. Proficient in managing user access rights and maintaining technology asset inventory.

Highest-signal resume keywords

Technical SupportTroubleshootingMicrosoft Office 365 SupportWindows Server AdministrationActive Directory Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingMicrosoft Office 365Windows ServerActive DirectoryMobile Device ManagementPowerShellPythonAutomation ScriptingNetwork/System Troubleshooting

Soft Skills

Customer-Focused SupportCommunication SkillsProblem-SolvingMultitaskingCollaboration

Tools & Technologies

Help Desk Ticketing SystemDiagnostic ToolsEndpoint-Security Platforms3CX/PBX Telephony SystemsRemote-Support Tools

Industry Keywords

End-User SupportTechnical Issue DocumentationDevice ManagementPreventative MaintenanceUser Education

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Respond to end-user support requests via telephone, email, ticketing portal, or other approved channels
Gather and document end-user and technical issue information
Identify, prioritize, schedule, troubleshoot, resolve, and escalate support requests
Record troubleshooting steps, actions, decisions, and resolutions in the help desk ticketing system
Use diagnostic tools and technical resources to resolve hardware, software, application, connectivity, and technology issues
Provide hands-on desktop and endpoint support, including software installation/upgrades, hardware installation, application configuration, backups, and device reformatting
Deploy and manage company devices and technology services
Support secure onboarding and separation activities for accounts
Administer user and application access rights
Perform preventative maintenance and routine checks of workstations, printers, peripherals, and other equipment
Test fixes and conduct post-resolution follow-up
Develop and maintain help sheets, FAQs, procedures, and user-support documentation
Maintain and audit technology asset inventory
Coordinate with IT teams, vendors, supervisors, managers, and business partners
Conduct technical research, gather data, prepare reports, and support surveys or operational analysis
Provide presentations, technical guidance, and user education
Deliver customer-focused technical support and communicate accurate, timely information
Identify recurring issues and recommend improvements to procedures, systems, and support practices
Maintain confidentiality of sensitive information
Support IT team members and perform additional technology-support duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
One or more years of experience with computer-related configuration, maintenance, troubleshooting, or technical support
One or more years of experience supporting Microsoft Office 365/Microsoft 365
One or more years of experience supporting Windows Server and Active Directory
Demonstrated ability to provide high-quality, customer-focused technical support
Strong troubleshooting and problem-solving capabilities
Strong listening, communication, follow-through, and follow-up skills
Ability to identify customer needs and communicate technical information effectively
Ability to multitask and prioritize competing requests and responsibilities
Strong initiative and ability to work successfully with minimal direction
Ability and willingness to work effectively as part of a collaborative technology team
Must be able to communicate effectively in person, by telephone, through remote-support tools, and electronic communication
Must occasionally lift, transport, or reposition technology equipment weighing up to 50 pounds, with or without reasonable accommodation
Preferred: experience with Mobile Device Management platforms, Microsoft Entra ID, antivirus or endpoint-security platforms, 3CX/PBX or comparable telephony systems, PowerShell, Python, automation scripting, AI tools, and difficult network/system troubleshooting

Benefits

Comp & perks

Full-time employment
Approximately 40 hours per week, Monday through Friday
Occasional schedule flexibility or additional hours as needed
Occasional travel for workshops, seminars, training, presentations, consulting or advising activities, and branch or extension-site visits
Reasonable accommodation referenced for equipment-related physical demands