Fleet Response

Support Engineer

• Respond to end-user support requests via telephone, email, ticketing portal, or other approved channels
• Gather and document end-user and technical issue information
• Identify, prioritize, schedule, troubleshoot, resolve, and escalate support requests
• Record troubleshooting steps, actions, decisions, and resolutions in the help desk ticketing system
• Use diagnostic tools and technical resources to resolve hardware, software, application, connectivity, and technology issues
• Provide hands-on desktop and endpoint support, including software installation/upgrades, hardware installation, application configuration, backups, and device reformatting
• Deploy and manage company devices and technology services
• Support secure onboarding and separation activities for accounts
• Administer user and application access rights
• Perform preventative maintenance and routine checks of workstations, printers, peripherals, and other equipment
• Test fixes and conduct post-resolution follow-up
• Develop and maintain help sheets, FAQs, procedures, and user-support documentation
• Maintain and audit technology asset inventory
• Coordinate with IT teams, vendors, supervisors, managers, and business partners
• Conduct technical research, gather data, prepare reports, and support surveys or operational analysis
• Provide presentations, technical guidance, and user education
• Deliver customer-focused technical support and communicate accurate, timely information
• Identify recurring issues and recommend improvements to procedures, systems, and support practices
• Maintain confidentiality of sensitive information
• Support IT team members and perform additional technology-support duties as assigned

Explore Help Desk Support Engineer I at Fleet Response. Review requirements and application details.