Customer Experience Consultant

FleetPartners

. Manage and prioritise inbound phone and email-based customer cases and queries.

Posted 10/15/2026full-timeNorth Sydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving complex issues and building relationships. Proven ability to manage customer inquiries effectively while collaborating with stakeholders to achieve outstanding outcomes.

Highest-signal resume keywords

Customer Service ExperienceComplex Problem ResolutionVerbal Communication SkillsRelationship BuildingStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Written Communication SkillsCustomer-Focused MindsetStrong Problem-Solving Skills

Industry Keywords

Call CentreRetailHospitalityCustomer EnquiriesQuality Service

About the role

Key responsibilities & impact

Manage and prioritise inbound phone and email-based customer cases and queries.
Develop rapport over the phone or face to face to foster strong customer and internal relationships.
Identify complex problems and resolve them or escalate when resolution may not be achievable.
Take ownership of customer enquiries and resolve issues quickly.
Collaborate with stakeholders to deliver outstanding customer outcomes.

Requirements

What you’ll need

Experience in a customer service environment, including call centre, retail, or hospitality.
Proven ability to resolve complex or ambiguous customer issues.
Excellent verbal and written communication skills.
Customer-focused mindset with a commitment to quality service.
Experience managing complex queries and delivering outstanding outcomes.
Strong problem-solving and relationship-building skills.

Benefits

Comp & perks

27 days of annual leave per year.
Hybrid working (3 days in the office) with a modern workspace and iconic Harbour Bridge views.
A ‘Dress for your Day’ policy.
16 weeks paid parental leave for primary carers, regardless of gender and with no minimum tenure.
4 weeks paid leave for secondary carers.
Ongoing training and real career development opportunities.
Rewards program, including discounts from a variety of retailers.
An extensive range of other employee benefits.
Inclusive workplace support for access requirements or adjustments throughout the recruitment process.