FleetPartners

Compliance

• Manage the end-to-end vehicle settlement process, ensuring all required documentation, insurance certificates and contractual obligations are completed accurately and on time.
• Review and validate lease agreements, finance approvals and settlement documentation for compliance with company policies, financier requirements and regulatory standards.
• Liaise with customers, dealerships and financiers to obtain outstanding information, resolve issues and drive timely settlement outcomes.
• Prepare and coordinate monthly compliance and settlement reporting.
• Maintain accurate records and support internal and external audit requirements.
• Support the Purchasing team with vehicle ordering and delivery processes.
• Build working relationships across Sales, Customer Experience and Operations.

Settlements & Compliance Specialist

Consultant

• Proactively engage with employees of clients as they approach the end of their current novated lease, beginning around 12 months before lease expiry.
• Identify opportunities to retain customers through new novated leases, lease extensions and aftermarket sales.
• Sell novated leases through End of Lease lead sources.
• Up-sell and cross-sell novated products and services.
• Keep accurate sales activity records in the CRM and report revenue within required timeframes.
• Prioritise retaining customers’ business with FleetPartners.
• Ensure a high level of customer experience at End of Lease.
• Attend relevant product and skill courses and share relevant points with other Consultants.
• Meet individual monthly sales budgets.
• Facilitate end-to-end customer service from initial enquiry through vehicle delivery.
• Arrange customer quotations and facilitate credit applications.
• Manage customer queries and complete administration, including preparing quotes and retrieving sale-related documents.

Novated End of Lease Consultant

Data Analyst

• Contribute to the annual remuneration review process, including salary recommendations, market benchmarking, approval coordination and remuneration communications.
• Develop and enhance workforce analytics, reporting and dashboards, transforming people data into meaningful business insights.
• Partner with People & Culture, Finance and business leaders to provide data-driven recommendations supporting workforce planning, talent decisions and organisational effectiveness.
• Drive implementation and embedding of FleetPartners' job architecture and remuneration frameworks.
• Support governance and reporting activities, including WGEA submissions, Board and PCRNCo reporting, and remuneration-related compliance processes.
• Help shape how FleetPartners attracts, retains and rewards its people.
• Deliver workforce insights to leaders and the Board.

Reward and Workforce Analytics Manager

Manager

• Lead the strategic Mitsubishi Partnership Relationship and deliver mutual growth targets across SME, Corporate, Novated and MDFL.
• Own all Mitsubishi reporting under the agreed Reporting Framework and ensure completion by committed dates.
• Build requirements to enable the data and analytics team to automate reporting in a BI dashboard.
• Manage partner relationships and performance in line with organisational strategy, business plans and KPIs.
• Build partner relationships through business meetings, strategic planning sessions, workshops and industry events.
• Assist with partner-specific sales targets, performance reporting, strategic business reviews and partner growth action plans.
• Manage existing contract commitments and negotiations, reviewing and maximising commercial terms.
• Develop and deliver campaign strategies for relevant partners in collaboration with internal teams.
• Engage with the Leadership Team regarding partner lifecycle opportunities, risks and initiatives.
• Collaborate with Sales Leaders and Relationship Managers to understand customer portfolios and feedback.
• Identify opportunities to grow Mitsubishi share and capture growth opportunities in reports and Salesforce.
• Support day-to-day operations and BDMs with customer onboarding, in-life servicing, marketing and end-of-lease processes.
• Build understanding of cross-functional lease and value proposition processes and lead improvement initiatives for Mitsubishi.

Business Manager

Customer Support

• Manage and prioritise inbound phone and email-based customer cases and queries
• Develop rapport over the phone or face to face to foster strong customer and internal relationships
• Identify complex problems and resolve them or escalate where a resolution may not be achievable
• Take ownership of enquiries and deliver outstanding customer outcomes
• Collaborate with stakeholders to resolve customer issues

Settlements & Compliance Specialist

Novated End of Lease Consultant

Reward and Workforce Analytics Manager

Business Manager

Customer Service Consultant