Customer Service Consultant

FleetPartners

. Manage and prioritise inbound phone and email-based customer cases and queries .

Posted 9/17/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving complex issues and delivering exceptional outcomes. Capable of building rapport and collaborating effectively with stakeholders to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceComplex Problem ResolutionVerbal Communication SkillsWritten Communication SkillsCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingOwnershipCollaboration

Industry Keywords

Call CentreRetailHospitality

About the role

Key responsibilities & impact

Manage and prioritise inbound phone and email-based customer cases and queries
Develop rapport over the phone or face to face to foster strong customer and internal relationships
Identify complex problems and resolve them or escalate where a resolution may not be achievable
Take ownership of enquiries and deliver outstanding customer outcomes
Collaborate with stakeholders to resolve customer issues

Requirements

What you’ll need

Experience in a customer service environment - call centre/retail/hospitality
Proven ability to resolve complex or ambiguous customer issues.
Excellent verbal and written communication skills.
Customer-focused mindset with a commitment to quality service.

Benefits

Comp & perks

27 days of annual leave per year.
Hybrid work flexibility working in a incredible office space in North Sydney overlooking the Harbour Bridge
A ‘Dress for your Day’ policy
16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure
4 weeks paid leave for secondary carers
Ongoing training to help you develop and grow with real career development opportunities
Rewards program, including a range of discounts from a variety of retailers.
An extensive range of other employee benefits.
Inclusive workplace support for access requirements or adjustments throughout the recruitment process.