Novated End of Lease Consultant

FleetPartners

. Proactively engage with employees of clients as they approach the end of their current novated lease, beginning around 12 months before lease expiry.

Posted 9/24/2026full-timeMelbourne • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen in novated leasing and financial services, with a focus on customer retention and relationship building. Proficient in managing customer interactions and ensuring a high level of service throughout the leasing process.

Highest-signal resume keywords

Novated Leasing ExperienceSales SkillsCustomer Service SkillsCRM ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Activity TrackingCustomer Quotation PreparationCredit Application FacilitationEnd of Lease ManagementAftermarket Sales

Soft Skills

Communication SkillsRelationship BuildingAdaptabilityResilienceOrganizational Skills

Tools & Technologies

CRM Software

Industry Keywords

Financial ServicesMotor Vehicle LeasingCompliance RequirementsCustomer ExperienceTarget-Driven Environment

About the role

Key responsibilities & impact

Proactively engage with employees of clients as they approach the end of their current novated lease, beginning around 12 months before lease expiry.
Identify opportunities to retain customers through new novated leases, lease extensions and aftermarket sales.
Sell novated leases through End of Lease lead sources.
Up-sell and cross-sell novated products and services.
Keep accurate sales activity records in the CRM and report revenue within required timeframes.
Prioritise retaining customers’ business with FleetPartners.
Ensure a high level of customer experience at End of Lease.
Attend relevant product and skill courses and share relevant points with other Consultants.
Meet individual monthly sales budgets.
Facilitate end-to-end customer service from initial enquiry through vehicle delivery.
Arrange customer quotations and facilitate credit applications.
Manage customer queries and complete administration, including preparing quotes and retrieving sale-related documents.

Requirements

What you’ll need

2–3 years’ experience in a sales role, ideally within novated leasing, motor vehicle leasing or financial services.
Strong sales, communication and customer service skills, with the ability to build rapport and influence customers.
Confidence working in a fast-paced, target-driven sales environment and managing a high volume of customer interactions.
A positive, resilient and adaptable approach, with a willingness to embrace feedback and change.
Strong organisation and time management skills, with the ability to manage competing priorities.
The ability to build strong relationships with customers, colleagues and key stakeholders.
An understanding of relevant legislation and compliance requirements relating to financial and leasing products.

Benefits

Comp & perks

27 days of annual leave per year.
Hybrid work flexibility
A ‘Dress for your Day’ policy
16 weeks paid parental leave for primary carers, regardless of gender and with no minimum tenure
4 weeks paid leave for secondary carers
Ongoing training to help you develop and grow with real career development opportunities
Rewards program, including a range of discounts from a variety of retailers.
An extensive range of other employee benefits.
Inclusive workplace support for access requirements or adjustments throughout the recruitment process.