Account Representative, Customer Support

FleetPride

. Handle all calls to the Customer Support Center’s general sales line .

Posted 10/28/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to address customer inquiries, provide solutions, and maintain effective communication. Proficient in managing multiple projects and utilizing MS Office tools to support sales processes and reporting.

Highest-signal resume keywords

Customer Service ExperienceMS Office ProficiencyOrder ManagementSales SupportCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order TrackingContract Terms DiscussionPricing Matrix UpdatesReport CreationAS400 Knowledge

Soft Skills

Problem SolvingEffective CommunicationProject Management

Tools & Technologies

MS ExcelMS WordMS PowerPointMS Access

Certifications & Qualifications

High School DiplomaGEDHigh School Equivalence Certificate

Industry Keywords

Customer Support CenterSales ProcessCategory ManagementSupply Chain

About the role

Key responsibilities & impact

Handle all calls to the Customer Support Center’s general sales line
Address customer issues and provide exceptional service
Write orders and provide order tracking information
Answer questions and address concerns regarding past and future orders
Recommend solutions based on customers’ needs and interests
Estimate and quote, discuss contract terms, address warranty and delivery status, and issue credits for largest regional customers
Work with the sales group to develop and market product lines
Contact target accounts monthly to promote special offers
Collaborate with Category Management, Legal, Supply Chain, sales, and other departments
Research and resolve customer issues
Follow up on unresolved customer inquiries
Create and maintain reports supporting the sales process
Update customer pricing matrices to maintain competitiveness and maximize margins

Requirements

What you’ll need

High School Diploma (or GED or High School Equivalence Certificate) required; Bachelor’s Degree preferred
Minimum 2 years of experience in an administrative role
Prior experience in a customer service environment preferred
Ability to grow into an Inside Sales position
Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access
Knowledge of AS400 is a plus
Ability to learn new programs and use them to improve performance
Intermediate to advanced knowledge of MS Office and various office machines
Ability to manage multiple projects simultaneously while ensuring deadlines are met
Ability to communicate effectively orally and in writing
Ability to understand spoken information and identify potential problems