Account Representative, Customer Support

FleetPride

. Handle all calls to the Customer Support Center’s general sales line and address customer issues .

Posted 10/27/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve issues. Proficient in managing customer accounts and collaborating across departments to support sales processes and enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceMS Office ProficiencyOrder ManagementProblem SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order TrackingContract EstimationPricing Matrix ManagementReport CreationData Analysis

Soft Skills

Probing QuestionsPrioritizationAdaptabilityEffective CommunicationLogical Reasoning

Tools & Technologies

MS ExcelMS WordMS PowerPointMS AccessAS400

Certifications & Qualifications

High School DiplomaGEDHigh School Equivalence Certificate

Industry Keywords

Customer SupportSales ProcessAccount ManagementCollaborationSpecial Offers

About the role

Key responsibilities & impact

Handle all calls to the Customer Support Center’s general sales line and address customer issues
Provide prompt assistance by writing orders, tracking orders, answering questions, and addressing concerns
Recommend solutions based on customer needs and interests
Estimate, quote, discuss contract terms, address warranties and delivery status, and issue credits for large regional customers
Work with the sales group to develop and market product lines
Contact target accounts monthly to promote management-determined special offers
Collaborate with Category Management, Legal, Supply Chain, and other departments
Research and resolve customer issues
Follow up on unresolved customer inquiries
Create and maintain reports supporting the sales process
Update customer pricing matrices to maintain competitiveness and maximize margins
Act as a liaison and support National Account Managers in achieving sales excellence

Requirements

What you’ll need

High School Diploma (or GED or High School Equivalence Certificate) required
Bachelor’s Degree preferred
Minimum 2 years of experience in an administrative role
Prior experience in a customer service environment preferred
Ability to grow into an Inside Sales position
Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access
Knowledge of AS400 is a plus
Intermediate to advanced knowledge of MS Office and various office machines
Ability to ask probing questions, request clarification, and paraphrase to show understanding
Ability to adjust priorities and ensure successful deployment of customer accounts, bids, and projects
Ability to learn new programs and use them to improve performance
Ability to manage multiple projects while meeting deadlines
Ability to use logic and reasoning to evaluate solutions and resolve problems
Ability to communicate effectively verbally and in writing
Ability to understand spoken and written information
Ability to identify when something is wrong or likely to go wrong