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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mobile service operations, including technician recruitment, training, and compliance with safety protocols. Proficient in managing P&L, optimizing workflow, and enhancing customer service and relationships.
Highest-signal resume keywords
Mobile Service OperationsP&L ManagementCustomer Service SkillsTechnician Training and MentoringCompliance with OSHA and DOT
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L ManagementMobile Service OperationsField AuditsSafety InspectionsPerformance ReviewsInventory ManagementProductivity CalculationLearning Management System Administration
Soft Skills
Customer ServiceSales SkillsCommunication
Tools & Technologies
Microsoft SoftwareGoogle DocsInventory Catalogs
Certifications & Qualifications
Valid Driver's License
Industry Keywords
OSHA ComplianceDOT ComplianceFleetPride Safety ProtocolsMobile Service SchedulingCustomer Relationship Management
About the role
Key responsibilities & impact- Recruit, train, and mentor mobile service technicians
- Conduct field audits, safety inspections, and performance reviews
- Ensure compliance with OSHA, DOT, and FleetPride safety protocols
- Oversee mobile service scheduling, dispatching, and workflow management
- Direct daily field activities and ensure timely, high-quality customer-site repairs
- Optimize technician dispatch to improve response times, downtime, and productivity
- Coordinate communication among branch operations, technicians, and customers
- Provide customer communication, technical guidance, and repair updates
- Build long-term customer relationships and identify preventive maintenance opportunities
- Manage customer and vendor portals for contract and national account compliance
- Manage department P&L, labor, inventory, and costs
- Review and approve work orders, invoices, and timecards
- Report utilization, efficiency, and revenue-growth metrics
- Partner with regional and branch leadership on operational and financial goals
- Oversee maintenance, inspections, repairs, stocking, and readiness of mobile service trucks
- Support growth, efficiency, customer experience, technician development, and certification initiatives
Requirements
What you’ll need- High school diploma or GED equivalent
- Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs
- Experience in Learning Management System administration and reporting, preferred
- Valid drivers’ license with a good driving record
- Ability to travel up to 70% of the time
- Proven track record in Mobile Service operations and customer service
- Strong customer service and sales skills
- Ability to manage a P&L
- Ability to calculate productivity
- Must be able to work non-traditional hours including nights, weekends, and on-call responsibilities
- Ability to work in inside/outside conditions with varied temperature changes, vibration, dust, and vehicle noise
Benefits
Comp & perks- Cell Phone
- Laptop – possibly w/diagnostic capabilities
- Motus or Company Vehicle(preferred)