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Virtual Branch Advisor
FleetPride. Assist customers with intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and heavy-duty service coordination, including scheduling, estimating, and processing repair orders. Proficient in managing logistics, parts sourcing, and maintaining accurate records to enhance service efficiency and quality.
Highest-signal resume keywords
Customer Service ExpertiseHeavy-Duty Service CoordinationKarmak System ExperienceMicrosoft Excel ProficiencyParts Sourcing and Logistics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Order ProcessingRepair Order ManagementService SchedulingEstimation SkillsInventory Management
Soft Skills
Communication SkillsTeam CollaborationProblem-Solving Skills
Tools & Technologies
Microsoft WordMicrosoft OutlookISeries Systems
Certifications & Qualifications
Bachelor's DegreeHigh School DiplomaGED
Industry Keywords
FleetPride KnowledgeMobile Service WritingLogistics CoordinationWarranty Parts Management
About the role
Key responsibilities & impact- Assist customers with intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels
- Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process completed service orders
- Work with service technicians to estimate, schedule, and complete repairs efficiently
- Coordinate service dispatch, purchase orders, and logistics
- Track work progress, communicate updates, and control related costs
- Process and complete repair orders to support timely invoicing
- Locate and secure parts from warehouses, branches, or OEM dealers
- Account for special order, returns, and warranty parts
- Review customer requirements, rate sheets, and bulletins
- Participate in training, team meetings, and process improvement initiatives
- Identify opportunities to improve efficiency and service quality
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree, or high school diploma or equivalent with an additional 3 years of relevant professional experience
- High School Diploma, GED, or equivalent
- Intermediate knowledge of Microsoft Excel, Word, and Outlook
- Experience using Karmak and iSeries systems
- FleetPride branch knowledge, specifically mobile service writing experience
- Customer service expertise
- Ability to assist with heavy-duty service intake, qualification, scheduling, follow-up, estimates, service coordination, and order processing
- Ability to coordinate service dispatch, purchase orders, logistics, and parts sourcing
- Ability to account for special order, returns, and warranty parts in compliance with company policy
- Ability to maintain accurate service, repair order, inventory, and billing records
Benefits
Comp & perks- Hybrid work structure for the corporate office
- Reasonable accommodations for individuals with disabilities