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Virtual Branch Service Advisor
FleetPride. Support and grow FleetPride’s service business across multiple business units .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service operations, customer service, and logistics management within the heavy-duty service industry. Proficient in coordinating repairs, managing parts sourcing, and ensuring efficient service delivery.
Highest-signal resume keywords
Customer Service ExpertiseService Dispatch CoordinationRepair Order ProcessingKarmak and iSeries Systems ExperienceFleetPride Branch Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service WritingRepair EstimationLogistics CoordinationParts SourcingWork Progress Tracking
Soft Skills
CommunicationCollaborationProcess Improvement
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft Outlook
Industry Keywords
Heavy-Duty ServiceService OperationsFleetPrideOEM DealersWarranty Parts Management
About the role
Key responsibilities & impact- Support and grow FleetPride’s service business across multiple business units
- Support service operations and service writing for the Virtual Branch team
- Intake, qualify, schedule, and follow up with customers regarding heavy-duty service via phone, email, and virtual channels
- Recommend related services, provide estimates, coordinate service completion with technicians, and process completed service orders
- Coordinate service dispatch, purchase orders, logistics, and repair schedules
- Track work progress, communicate updates, and control related costs
- Process and complete repair orders to support timely invoicing
- Source parts from warehouses, branches, or OEM dealers
- Manage special order, return, and warranty parts
- Review customer requirements, rate sheets, and bulletins
- Participate in training, team meetings, and process improvement initiatives
- Identify opportunities to improve efficiency and service quality
- Collaborate with field teams, service teams, and internal departments
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience
- High School Diploma, GED, or equivalent
- Intermediate knowledge of Microsoft Excel, Word, and Outlook
- Experience using Karmak and iSeries systems
- Strong FleetPride branch knowledge
- Mobile service writing experience
- Customer service expertise
- Ability to intake, qualify, schedule, and follow up on heavy-duty service requests
- Ability to estimate, schedule, and coordinate repairs with service technicians
- Ability to coordinate service dispatch, purchase orders, and logistics
- Ability to track work progress, communicate updates, and control related costs
- Ability to process and complete repair orders accurately and efficiently
- Ability to locate and secure parts from warehouses, branches, or OEM dealers
- Ability to account for special order, return, and warranty parts in compliance with company policy
- Ability to maintain accurate service and parts records
- Ability to participate in training, team meetings, and process improvement initiatives
Benefits
Comp & perks- Hybrid work structure for the corporate office
- Reasonable accommodations for individuals with disabilities