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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in material development and processing, with a strong focus on customer collaboration and technical service. Proficient in product development, pricing, and project management within the manufacturing sector.
Highest-signal resume keywords
Technical Service ExperiencePolymeric Materials TechnologyProduct Development Project ManagementERP Systems ProficiencySalesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Material DevelopmentProduct PricingCustom Product DevelopmentTest Protocols EstablishmentComplaint InvestigationProduct Construction DevelopmentLab Sample CoordinationTechnical Inquiry ResponseProduct CommercializationBill of Material Development
Soft Skills
Customer CollaborationCommunication SkillsProblem-SolvingTeam ParticipationLeadership
Tools & Technologies
ERP SystemsOracleSalesforce
Industry Keywords
ManufacturingPolymeric MaterialsQuality ImprovementTechnical LiaisonConverting Technology
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Serve as technical liaison between Flexcon and key-account customers
- Provide expert guidance on material development, selection, processing, and application expertise
- Respond to technical service inquiries and custom-product development requests
- Verify stocked product options and document justification for custom products
- Recommend standard and custom products, prepare quotes, and coordinate trial/sample orders
- Develop product pricing and bills of material for new products
- Generate trial orders and coordinate lab samples for customer evaluation
- Coordinate approved opportunities with leadership, business development, product management, sales, and sales management
- Research potential products and develop/commercialize products for new, replacement, and cost-saving opportunities
- Lead lower-complexity product development projects from request to completion
- Develop custom product constructions using commercial components and processes
- Establish test protocols, submit lab requests, interpret results, and communicate findings to customers
- Investigate product-related customer complaints and provide written resolutions
- Follow up on lab samples and trials with strategic customers and sales
- Work with customer service to solicit new business opportunities
- Collaborate with quality, labs, and manufacturing on corrective actions and product issues
- Participate in Quality Improvement Teams
- Expand product and technical knowledge through educational opportunities, seminars, trade shows, product sessions, and customer visits
- Stay current on converting/equipment technology and end-use applications
Requirements
What you’ll need- 4 years Business/Technical/Marketing Degree or equivalent work experience
- Previous Technical Service experience in manufacturing, preferred
- Background in polymeric materials technology, a plus
- Use of ERP systems, Oracle preferred
- Salesforce
- Understanding tweak processes
- Travel up to 10% of the time
Benefits
Comp & perks- Competitive Compensation & Annual Bonus Program
- Medical, Dental, Vision, and Life Insurance
- Disability insurance
- Tuition Reimbursement Program
- 401K Match
- Paid time off
- Wellness programs
- Career Development Opportunities
- Casual Work Environment
- Tuition assistance