Supervisor, Cloud Technical Account Management

Flexential

. Own the growth and performance of Flexential’s Cloud TAM service and lead the Cloud Technical Account Managers and FTS Cloud Services Engineers team .

Posted 10/20/2026full-timeRemote • United StatesSeniorLead💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and customer success, with a strong focus on driving service growth, financial performance, and team leadership. Proficient in cloud infrastructure, financial reporting, and developing sales enablement strategies.

Highest-signal resume keywords

Technical Account ManagementCloud Infrastructure KnowledgeFinancial Reporting and ForecastingSales Enablement DevelopmentTeam Leadership and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud InfrastructureFinancial ReportingBusiness Performance MetricsForecastingDashboard DevelopmentVMwareZertoDisaster RecoverySales Growth StrategiesCustomer Retention

Soft Skills

Excellent Communication SkillsTeam BuildingCoachingPerformance ManagementProblem Solving

Tools & Technologies

SalesforceVMwareDRaaSCloud ServicesFinancial Models

Certifications & Qualifications

ITIL v4VMware VCPAWS Solutions ArchitectAzure Administrator

Industry Keywords

Managed ServicesCustomer SuccessService PackagingRevenue GenerationCloud Provider Environment

Tech Stack

Tools & technologies

AWSAzureCloudVMware

About the role

Key responsibilities & impact

Own the growth and performance of Flexential’s Cloud TAM service and lead the Cloud Technical Account Managers and FTS Cloud Services Engineers team
Partner with Sales leadership, Account Executives, and Customer Success Managers to position and sell the service to new and existing cloud customers
Join customer calls, present the service, scope engagements, and support proposals and pricing
Develop sales enablement including pitch materials, value messaging, qualification criteria, and customer success stories
Identify upsell, expansion, and attach opportunities and work with account teams to close them
Drive customer retention and renewals by demonstrating service value
Partner with Product and Pricing teams to refine service packaging, pricing, and positioning
Track and manage the TAM service pipeline in Salesforce
Build and maintain financial models, reports, and dashboards covering revenue, costs, utilization, margin, profitability, bookings, recurring revenue, churn, and customer health
Report financial and operational metrics to the Director of FTS and recommend actions based on trends and risks
Forecast revenue and headcount needs and build business cases for team growth
Use customer-level margin and utilization data to inform pricing, account assignments, and staffing decisions
Supervise, direct, prioritize, coach, and support Cloud TAMs and FTS Cloud Services Engineers
Conduct 1:1s, set performance goals, and manage performance reviews
Lead recruiting, hiring, and onboarding in partnership with the Director of Managed Services and P&C
Build development plans and drive cross-training
Assign customer accounts and Engineer coverage based on complexity, skills, profitability, and capacity
Serve as escalation point for critical customer issues, major incidents, and executive-level concerns
Ensure delivery of technical reviews, health checks, QBRs, and RCA reviews
Carry a limited portfolio of strategic customer accounts as needed
Define and maintain scalable team standards, playbooks, and processes

Requirements

What you’ll need

7+ years of experience in technical account management, customer success, solutions engineering, or managed services, including 2+ years of formal or informal leadership of technical or customer-facing teams
Proven track record partnering with sales teams to grow a service line or book of business, with measurable results against bookings or revenue targets
Experience working with Sales teams to support service growth, customer expansion, and revenue generation
Experience with financial reporting, business performance metrics, forecasting, and dashboard development
Demonstrated ability to coach, develop, and hold team members accountable while building a positive, high-performing team culture
Solid knowledge of cloud infrastructure, virtualization (VMware), networking, storage, and disaster recovery (Zerto, DRaaS)
Excellent written and verbal communication skills with experience presenting to technical, sales, and executive audiences
Ability to sit for extended periods of time
Moderate or advanced keyboard usage
Preferred: experience as a practice lead, service owner, or similar role with accountability for a service line’s revenue or P&L
Preferred: experience building or scaling a TAM, customer success, or managed services offering
Preferred: experience developing sales enablement, pricing, or service packaging
Preferred: experience supporting enterprise customers in a managed services, data center, or cloud provider environment
Preferred: familiarity with Flexential’s product suite and cloud service offerings
Preferred but not required: ITIL v4, VMware VCP, AWS Solutions Architect, or Azure Administrator certifications
Must be legally authorized to work in the United States
Must reside in a state where the company maintains employment eligibility at the time of hire and throughout employment

Benefits

Comp & perks

Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Discretionary annual bonus, based on personal and company performance
Limited travel is required