Flexential

ServiceNow

• Accountable for day-to-day ServiceNow platform prioritization, roadmap coordination, governance, delivery readiness, supportability, and business value tracking
• Translate platform strategy into actionable priorities and coordinate intake and delivery readiness
• Ensure stakeholder commitments are visible, sequenced, and supportable
• Directly manage 4–6 ServiceNow Developers and Administrators
• Partner with development, architecture, operations, security, Strategic Portfolio Management, the Project Management Office, finance, procurement, vendors, and business stakeholders
• Define standards for ServiceNow intake, prioritization, roadmap management, architecture review, release readiness, documentation, supportability, adoption input, and value tracking
• Run governance routines and maintain visibility into decisions, tradeoffs, risks, dependencies, and escalations
• Establish guardrails to reduce shadow work, unclear ownership, duplicate configuration, unmanaged customization, and unapproved commitments
• Maintain the ServiceNow roadmap based on business priorities, platform strategy, technical considerations, dependencies, risks, releases, and decisions
• Ensure work enters through approved intake channels and meets readiness standards before sequencing
• Own ServiceNow platform content and communications channels, including SharePoint or web pages, release notes, and weekly platform updates
• Lead, coach, and develop the ServiceNow team; support hiring, role clarity, performance feedback, development planning, workload balance, and succession planning
• Coordinate delivery readiness for testing, documentation, support handoff, rollback planning, post-release ownership, and adoption-related inputs
• Escalate risks affecting platform health, stakeholder commitments, budget, staffing, compliance, or enterprise outcomes
• Serve as a consulted partner on technical debt, integration sprawl, customization risk, support complexity, data quality, and value realization
• Own large vendor statements of work, including scope, deliverables, assumptions, dependencies, handoffs, and acceptance criteria
• Use metrics, usage insights, incident trends, backlog health, vendor performance, and stakeholder feedback to inform prioritization, SOW adjustments, and resourcing discussions
• Set governance expectations, require decision traceability, return unready work, manage prioritization within guardrails, and escalate funding, staffing, priority, risk, or exception decisions to the Platform Director

Manager, ServiceNow Platform

Software Engineer

• Own the overall operation and maintenance of electrical, mechanical, and HVAC equipment for data centers within a market.
• Lead operations toward mission-critical uptime of 99.999% or higher.
• Serve as a technical resource for Critical Infrastructure, Design and Construction teams.
• Identify strategic business opportunities and threats and implement plans and processes for long-term objectives.
• Provide technical and management guidance to the operations team.
• Oversee commissioning of new data centers and infrastructure augmentations.
• Develop and administer program-level planning and project management.
• Support nationwide facility operations, maintenance, and training.
• Supervise and critique subcontractor performance.
• Resolve maintenance discrepancies and site issues with Operations management, vendors, and subcontractors.
• Support and train new hires in preventive, corrective, and emergency maintenance.
• Act as an escalation point for facilities-related issues.
• Perform root cause analysis of equipment failures.
• Ensure vendor and staff adherence to safety procedures.
• Develop site solutions for infrastructure and business needs.
• Communicate complex technical information to non-technical audiences.
• Establish performance benchmarks, analyze operations, and prepare reports.
• Drive innovation, reduce operational costs, and mitigate facility risk.
• Configure facility equipment monitoring and alerting.
• Perform other duties assigned by management.

Manager, Area Engineering

Field Engineer

• Work opportunities involving Hybrid/Cloud and Managed Services and large retail colocation.
• Pursue new-logo Cloud and Managed Services deals by providing pre-sales technical expertise to the National Sales Team.
• Attend qualified sales calls and customer meetings to architect Cloud, Managed Services, and potentially hybrid colocation solutions.
• Conduct consultative customer interactions and analyze customer requirements.
• Create customized solutions focused on functionality and performance.
• Provide technical drawings, solution designs, and business-impact narratives to sales teams.
• Keep current on product offerings, industry trends, and technologies.
• Create complete and accurate documentation for Implementation after successful deal closure.
• Design and present complex CMS/Hybrid solutions to potential customers.
• Ask open-ended questions to uncover business drivers and required data.
• Create quotes and present solutions based on Flexential’s benefits and capabilities.
• Provide regional data center tours when necessary.
• Transfer information to post-sale resources.
• Provide ad hoc implementation support where necessary.
• Perform other assigned duties.

Field Solutions Engineer III

Strategy

• Develop and execute national partnership plans supporting channel strategy, revenue growth, and market expansion
• Identify, evaluate, recruit, and onboard national partners and strategic alliances
• Build and maintain executive-level relationships within partner organizations
• Align Flexential services with partner go-to-market strategies and develop joint value propositions and mutual growth plans
• Create and execute joint business plans covering revenue objectives, pipeline targets, solution alignment, marketing initiatives, and executive sponsorship
• Develop initiatives aligning channel partners, technology partners, and Flexential sales teams
• Collaborate with Product, Marketing, Sales, and Solutions Engineering on joint go-to-market initiatives
• Lead partner account mapping, opportunity planning, and sales engagement strategies
• Work with Regional Partner Managers and sales leadership to operationalize national partnership and ecosystem strategies
• Facilitate partnership governance, including Executive Business Reviews, Quarterly Business Reviews, partner scorecards, and strategic planning sessions
• Monitor pipeline, revenue, partner engagement, ecosystem growth, and strategic initiative metrics
• Provide partnership insights and recommendations to channel leadership

Manager, ServiceNow Platform

Manager, Area Engineering

Field Solutions Engineer III

National Partnerships – Ecosystem Strategy Lead