Customer Support Specialist

Flipturn

. Serve as the first line of defense for customer questions and issues, responding to tickets urgently and promptly .

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-Level💰 $75,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support for EV charging infrastructure, with strong problem-solving skills and the ability to communicate complex topics clearly. Proficient in using ticketing platforms and AI tools to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceTicketing Platforms ExperienceExcellent Communication SkillsAutonomy in RoleFamiliarity with Fleet Industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingIssue ResolutionOnboardingOCPP ConnectionsBug Reproduction

Soft Skills

Written CommunicationOral CommunicationProblem-Solving

Tools & Technologies

PylonSalesforceHubspotClaudeAI Tools

Industry Keywords

EV Charging InfrastructureFleet IndustryLogistics IndustryCustomer SuccessEarly Stage Startups

About the role

Key responsibilities & impact

Serve as the first line of defense for customer questions and issues, responding to tickets urgently and promptly
Troubleshoot issues using charger logs, history, and other resources
Summarize issues and context for escalation
Resolve common customer issues, including resetting chargers, refunding drivers, and granting user access
Onboard new customers and chargers
Help onsite personnel establish OCPP connections and cellular connectivity
Reproduce potential bugs and escalate them as needed
Raise tickets and escalate issues to charger and vehicle OEMs on customers’ behalf
Supply logs and context to expedite issue resolution
Contribute to support runbook development with new issues and solutions
Work with Flipturn’s customer success and operations teams to support customers managing EV charging infrastructure

Requirements

What you’ll need

At least 2 years in a customer-facing support role
Ability to operate with autonomy
Experience with ticketing platforms and tools (Pylon, Salesforce, Hubspot, etc)
Experience using Claude and other AI tools
Excellent written and oral communication skills
Ability to understand and articulate complex, semi-technical topics clearly, simply, and concisely
Familiarity with the fleet or logistics industry is a bonus
Experience at early stage startups is a bonus

Benefits

Comp & perks

Equity Package
Competitive medical, dental, and vision plans
401(k) plan with an employer match
25 days of Paid Time Off (PTO)
15 paid sick days
15 paid US holidays observed
Wellness Allowance