Flipturn

Customer Support

• Serve as the first line of defense for customer questions and issues, responding to tickets urgently and promptly
• Troubleshoot issues using charger logs, history, and other resources
• Summarize issues and context for escalation
• Resolve common customer issues, including resetting chargers, refunding drivers, and granting user access
• Onboard new customers and chargers
• Help onsite personnel establish OCPP connections and cellular connectivity
• Reproduce potential bugs and escalate them as needed
• Raise tickets and escalate issues to charger and vehicle OEMs on customers’ behalf
• Supply logs and context to expedite issue resolution
• Contribute to support runbook development with new issues and solutions
• Work with Flipturn’s customer success and operations teams to support customers managing EV charging infrastructure

Customer Support Specialist

Systems Engineer

• Build major features for the Flipturn Controller, an onsite control computer integrating with EV chargers, batteries, generators, meters, and utility programs
• Get feedback from customers
• Drive the vision of Flipturn's EV charging platform
• Help set the culture of the engineering team
• Integrate EV charging with on-site batteries and generators, utility programs, and other sources of control
• Upgrade embedded Linux systems, including build tooling, bootloaders, and board bring-up
• Improve firmware and the full-stack energy management platform
• Help customers participate in PG&E's Flex Connect program and get their sites running faster

Customer Support Specialist

Senior Software Engineer, Embedded