Strategic Client Manager

Flock

. Own relationships with a portfolio of Flock’s largest fleet clients and serve as their primary point of contact .

Posted 10/23/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management skills within the insurance industry, with a focus on retention strategies and stakeholder engagement. Proficient in leveraging technology for account management and reporting.

Highest-signal resume keywords

Client Relationship ManagementInsurance Industry ExperienceRetention Strategy DevelopmentStakeholder EngagementAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningClient ReportingClaims ManagementRisk IdentificationCommercial Judgement

Soft Skills

ConfidenceEnergyOwnership

Tools & Technologies

AI for Account ResearchClient Engagement Portals

Industry Keywords

Broker-Client-Insurer DynamicFleet Risk and SafetyCommercial Motor FleetClient Service Proposition

About the role

Key responsibilities & impact

Own relationships with a portfolio of Flock’s largest fleet clients and serve as their primary point of contact
Build and run the corporate account management approach, including client reviews, reporting, relationship cadence and account planning
Work closely with brokers and Broker Development Managers to deliver a coordinated client experience
Coordinate claims, safety, underwriting and finance teams to resolve client questions and issues
Build relationships with key stakeholders across client organisations
Identify retention risks and create plans to protect important accounts
Help improve Flock’s client service proposition, including account reviews, portal engagement, safety support, claims and reporting
Feed client feedback back into the business
Use AI for account research, meeting preparation, query management, meeting summaries and client reporting
Report to the Head of Distribution

Requirements

What you’ll need

Strong experience within the insurance industry
Clear understanding of the broker–client–insurer dynamic
Experience in a client-facing role such as insurer account or deal management, broker account management, claims relationship management or a similar position
Proven track record of managing important client relationships and delivering strong retention or customer satisfaction
Confidence working with senior stakeholders across clients, brokers and internal teams
Strong commercial judgement
Ability to identify when an account is at risk and build a retention plan
Energy and ownership, with ability to drive problems through to solutions
Confidence using technology in daily work
Preferable: experience with large, complex or multi-site corporate clients, Commercial Motor Fleet or fleet risk and safety experience, exposure to the claims process, or experience building an account management or client service proposition

Benefits

Comp & perks

25 days of holiday (+ Bank Holidays)
Share Incentive Plan
Workplace Pension
Private Medical Insurance (including Dental, Optical & Mental Health support options)
Various Salary Sacrifice Schemes - Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families
Enhanced Parental Leave and Pay
£1000 toward relevant professional qualifications
£500 per annum towards learning and development
3 days paid leave for L&D purposes
Hybrid working, typically three days a week in the Central London office; fewer office days can be accommodated for longer commute times
Visits to client sites, conferences and broker offices count towards office days