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Flock

Strategic Client Manager

Flock

. Own relationships with a portfolio of Flock’s largest fleet clients as their primary point of contact .

Posted 9/18/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong client relationship management skills, with a focus on retention strategies and commercial judgment within the insurance industry. Proficient in utilizing AI for account management and reporting, while effectively collaborating with brokers and internal teams.

Highest-signal resume keywords
Client Relationship ManagementInsurance Industry ExperienceRetention Strategy DevelopmentAI Utilization in Account ManagementBroker-Client-Insurer Dynamic Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Account ManagementClaims Relationship ManagementCommercial Motor Fleet KnowledgeRisk and Safety ManagementClient ReportingAccount PlanningClient ReviewsQuery ManagementMeeting PreparationRetention Planning
Soft Skills
Confidence with Senior StakeholdersEnergy and OwnershipProblem-Solving
Tools & Technologies
AI Tools for Account ResearchClient Engagement Portals
Industry Keywords
Broker DevelopmentCorporate ClientsInsuranceClient Service PropositionRetention Risks

About the role

Key responsibilities & impact
  • Own relationships with a portfolio of Flock’s largest fleet clients as their primary point of contact
  • Develop a strong understanding of client businesses
  • Build and run the corporate account management approach, including client reviews, reporting, relationship cadence and account planning
  • Work closely with brokers and Broker Development Managers to deliver a coordinated client experience
  • Coordinate claims, safety, underwriting and finance teams to resolve client questions and issues
  • Build relationships with key stakeholders across client organisations
  • Identify retention risks and create plans to protect important accounts
  • Support commercial management of corporate clients working directly with Flock
  • Improve Flock’s client service proposition, including account reviews, portal engagement, safety support, claims and reporting
  • Feed client feedback back into the business
  • Use AI for account research, meeting preparation, query management, meeting summaries and client reporting
  • Report to the Head of Distribution

Requirements

What you’ll need
  • Strong experience within the insurance industry
  • Clear understanding of the broker–client–insurer dynamic
  • Experience in a client-facing role such as insurer account or deal management, broker account management, claims relationship management or a similar position
  • Proven track record of managing important client relationships and delivering strong retention or customer satisfaction
  • Confidence working with senior stakeholders across clients, brokers and internal teams
  • Strong commercial judgement, including identifying account risks and building retention plans
  • Ability to work effectively within a broker-led relationship
  • Energy and ownership, with ability to drive problems through to solutions
  • Confidence using AI in daily work
  • Preferable: experience with large, complex or multi-site corporate clients, Commercial Motor Fleet or fleet risk and safety, claims processes, or building an account management or client service proposition

Benefits

Comp & perks
  • 25 days of holiday (+ Bank Holidays)
  • Share Incentive Plan
  • Workplace Pension
  • Private Medical Insurance, including Dental, Optical and Mental Health support options
  • Salary Sacrifice Schemes: Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, and Private Medical Insurance for families
  • Enhanced Parental Leave and Pay
  • £1000 toward relevant professional qualifications
  • £500 per annum towards learning and development
  • 3 days paid leave for L&D purposes
  • Hybrid working, typically three days a week in the Central London office; fewer office days can be accommodated for longer commute times
  • Visits to client sites, conferences and broker offices count towards office days