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About the role
Key responsibilities & impact- Own relationships with a portfolio of Flock’s largest fleet clients and serve as their primary point of contact
- Develop a strong understanding of each client’s business
- Build and run the corporate account management approach, including client reviews, reporting, relationship cadence and account planning
- Work with brokers and Broker Development Managers to deliver a coordinated experience for large corporate clients
- Coordinate claims, safety, underwriting and finance teams to resolve client questions and issues
- Build relationships with key stakeholders across client organisations
- Identify retention risks and create plans to protect important accounts
- Improve Flock’s wider client service proposition, including account reviews, portal engagement, safety support, claims and reporting
- Feed client feedback back into the business
- Use AI for account research, meeting preparation, query management, meeting summaries and client reporting
- Report to the Head of Distribution
Requirements
What you’ll need- Strong experience within the insurance industry
- Clear understanding of the broker–client–insurer dynamic
- Experience in a client-facing role such as insurer account or deal management, broker account management, claims relationship management or a similar position
- Proven track record of managing important client relationships and delivering strong retention or customer satisfaction
- Confidence working with senior stakeholders across clients, brokers and internal teams
- Strong commercial judgement, including identifying account risk and building retention plans
- Energy and ownership, with the ability to drive problems through to solutions
- Confident using technology in daily work
- Preferable: experience with large, complex or multi-site corporate clients, Commercial Motor Fleet or fleet risk and safety experience, exposure to the claims process, or experience building an account management or client service proposition
Benefits
Comp & perks- 25 days of holiday (+ Bank Holidays)
- Share Incentive Plan
- Workplace Pension
- Private Medical Insurance, including Dental, Optical and Mental Health support options
- Salary Sacrifice Schemes: Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, and Private Medical Insurance for families
- Enhanced Parental Leave and Pay
- £1000 toward relevant professional qualifications
- £500 per annum towards learning and development
- 3 days paid leave for L&D purposes
- Hybrid working, typically three days a week in the Central London office, with fewer office days accommodated for longer commute times
- Visits to client sites, conferences and broker offices count towards office days