Legal Hotline Attorney

Florida Realtors

. Provide timely, accurate, and practical legal information to members via phone and email.

Posted 10/3/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing legal information and support to clients, with strong legal research and writing capabilities. Proficient in customer service and communication, ensuring clarity and effectiveness in interactions with members.

Highest-signal resume keywords

Juris Doctor (JD) DegreeActive Florida Bar MembershipLegal Research and Writing SkillsCustomer Service ExcellenceProficient with Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Legal ResearchLegal WritingDatabase ManagementDocument DraftingProblem-SolvingAnalytical SkillsMultitaskingCall HandlingPerformance Metrics TrackingIssue Resolution

Soft Skills

Interpersonal SkillsActive ListeningPatienceEmpathyClear Communication

Tools & Technologies

Microsoft OfficeProprietary SoftwareVoice-Over IP Phone SystemWindows Based PC

Certifications & Qualifications

Active Florida Bar Membership

Industry Keywords

Real Estate LawLegal ConsultingHotline Performance MetricsLegal InquiriesDepartment Meetings

About the role

Key responsibilities & impact

Provide timely, accurate, and practical legal information to members via phone and email.
Meet established hotline performance metrics: minimum of 22 calls per day, average call length of approximately 4–6 minutes.
Document all interactions in the association’s proprietary system with clarity and completeness.
Field phone calls through the Florida Realtors Legal Hotline and provide answers to members’ legal inquiries.
Track member inquiries and responses through proprietary software and ensure resolution.
Research real estate legal topics to provide information and answers to members.
Attend regular department meetings and discuss current hotline trends and legal topics impacting members and their businesses.
Attend relevant department meetings and prepare summaries to share with the department.
Conduct legal research as requested by General Counsel or Associate General Counsel and prepare memoranda summarizing findings, analysis, and conclusions.
Draft legal articles summarizing current legal issues or trends.
Contribute to departmental projects, including research, publications, presentations, and committee participation.

Requirements

What you’ll need

Juris Doctor (JD) degree
Active Florida Bar membership in good standing; eligible to practice law in Florida.
1 year or more Legal consulting experience preferred.
Proficient with Microsoft Office and database management software.
Ability to use Windows based PC and voice-over IP phone system.
Proven track record as a provider of exceptional customer service in any industry.
Excellent interpersonal and customer service skillset to include active listening, patience, empathy, phone etiquette, clarity in communication, and proficiency for multitasking.
Clear and effective verbal and written communication skills with proven ability to explain in detail steps needed/taken to resolve issues.
Strong legal research and writing skills and ability to explain legal research and answers to nonlegal realtors.
Strong analytical and problem-solving skills.
Proven ability to troubleshoot, organize, complete assignments, and complete goals on time and as defined.
Eligible to be employed in the United States.
Satisfactory pre-employment criminal background check.

Benefits

Comp & perks

Rewarding 401k plan with 6% company match, fully vested
Free medical insurance for you as an employee
Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more
Partial remote and flexible work environment
Generous paid vacation days and sick days, and 9 company holidays
Vacation buy-back plan
Vibrant company culture
Possible $5000 grant on the purchase of your first home