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Director of Clinical Operations
Flourish Health. Own the operational lifecycle of Flourish's provider organization .
About the role
Key responsibilities & impact- Own the operational lifecycle of Flourish's provider organization
- Oversee care team onboarding, provider transitions, supervision operations, scheduling, capacity management, and day-to-day clinic support
- Partner cross-functionally with Operational Leadership, Clinical Leadership, Product, People Operations, Licensing & Compliance, and other internal teams
- Execute expansion strategy through project plans, timelines, carepod location planning, and carepod launches
- Own clinic tools, services, vendors, and operational infrastructure
- Manage language translation and interpretation services, electronic signature platforms, mailing services, and provider-facing resources
- Partner with Product, Engineering, and IT to implement technology solutions
- Develop and manage front-desk-style administrative support processes
- Oversee document management, electronic signatures, mailing, records requests, and other clinic support needs
- Establish standardized administrative workflows and service expectations
- Monitor operational metrics related to onboarding, staffing, supervision, scheduling, capacity, clinic readiness, and administrative support
- Analyze quantitative and qualitative data to identify operational gaps and improvement opportunities
- Lead cross-functional operational projects, workflow redesign, process implementation, pilots, and product-enabled improvements
Requirements
What you’ll need- 10+ years of experience in operations
- 8+ years of people management
- Mental health operational experience strongly preferred
- Proven experience owning complex, cross-functional operational problems
- Strong problem-solving skills and startup adaptability
- Experience in a technology-enabled services business
- Excellent project management skills and attention to detail
- Ability to operate strategically and tactically in a fast-moving environment
- Must work in the United States
- Monday–Friday schedule, 8:30am–5pm or 9am–5:30pm in the local time zone
Benefits
Comp & perks- 401(k)
- Paid time off
- Home office stipend
- Health insurance
- Vision insurance
- Dental insurance
- Remote work with in-person event attendance required 2+ times per year