Flourish Health

Growth Marketing

• Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health's mental health services
• Make a clear, confident case for why Flourish is the right next step
• Listen intentionally to understand each family's unique needs and uncover barriers to care
• Guide families toward a confident decision to schedule a consultation
• Navigate challenging conversations with frustrated, skeptical, overwhelmed, or hesitant families
• Address objections with empathy while keeping conversations moving toward the desired outcome
• Own the flow of each call and keep conversations focused
• Schedule appointments with patients and caregivers with the Flourish Clinical Admissions Team
• Complete follow-up phone calls to confirm readiness and understanding and prevent drop-off
• Reschedule consultations as necessary while accommodating patients' schedules
• Document every interaction accurately and remain accountable for conversion and scheduling outcomes

Growth Associate

Head of Department

• Oversee the family guide vertical for up to 10 bundles of carepods, serving up to 4,500 high-acuity patients
• Recruit, onboard, support, and manage Directors of Family Guides
• Build systems supporting consistency, accountability, and clinical leadership across family guide teams
• Coach Directors of Family Guides on clinical supervision, people management, productivity, and change management
• Support leadership coverage planning during PTO, leaves, and turnover
• Ensure consistent, high-quality family guiding care across all carepods
• Maintain fidelity to the Flourish integrated care model at scale
• Support management of clinical escalations and complex patient care situations
• Identify operational or clinical gaps and implement scalable improvements
• Collaborate with leadership across psychiatry, therapy, patient guides, operations, recruiting, and people operations
• Ensure integrated carepods function effectively and consistently across bundles
• Support organizational scaling initiatives and workforce planning
• Lead change management, trust, motivation, culture, and employee engagement
• Provide direct patient care for 2–5 hours per week
• Reports to the VP of Integrated Patient Care

Head of Family Guides

• Oversee the patient guide vertical for up to 10 bundles of carepods, serving up to 4,500 high-acuity patients
• Recruit, onboard, and manage Directors of Patient Guides
• Build systems supporting consistency, accountability, and clinical leadership across patient guide teams
• Coach Directors of Patient Guides on clinical supervision, people management, productivity, and change management
• Support leadership coverage planning during PTO, leaves, and turnover
• Ensure consistent, high-quality patient care across all carepods
• Maintain fidelity to the Flourish integrated care model at scale
• Support management of clinical escalations and complex patient care situations
• Build and maintain guide in-home visit expectations and protocols
• Identify operational or clinical gaps and implement scalable improvements
• Collaborate with psychiatry, therapy, family guides, operations, recruiting, and people operations leadership
• Support integrated carepod effectiveness, organizational scaling initiatives, and workforce planning
• Lead change management, team culture, motivation, and employee engagement
• Provide direct patient care for 2-5 hours per week
• Reports to the VP of Integrated Patient Care

Growth Associate

Head of Family Guides

Head of Patient Guides