Growth Associate

Flourish Health

. Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health's mental health services .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $59,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient engagement and communication skills, with a focus on empathetic listening and guiding families through the decision-making process. Proficient in managing high-volume phone interactions while adhering to HIPAA guidelines and maintaining patient confidentiality.

Highest-signal resume keywords

Empathetic ListeningPatient Relations ExperienceConsultative CallingCRM ProficiencyHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consultative CallingAppointment SchedulingCall DocumentationPatient EngagementObjection Handling

Soft Skills

EmpathyAttention to DetailResilienceDe-escalationCommunication

Tools & Technologies

CRM SoftwareScheduling Tools

Industry Keywords

Healthcare IndustryPatient ConfidentialityOutbound CallingPatient-Facing Role

About the role

Key responsibilities & impact

Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health's mental health services
Make a clear, confident case for why Flourish is the right next step
Listen intentionally to understand each family's unique needs and uncover barriers to care
Guide families toward a confident decision to schedule a consultation
Navigate challenging conversations with frustrated, skeptical, overwhelmed, or hesitant families
Address objections with empathy while keeping conversations moving toward the desired outcome
Own the flow of each call and keep conversations focused
Schedule appointments with patients and caregivers with the Flourish Clinical Admissions Team
Complete follow-up phone calls to confirm readiness and understanding and prevent drop-off
Reschedule consultations as necessary while accommodating patients' schedules
Document every interaction accurately and remain accountable for conversion and scheduling outcomes

Requirements

What you’ll need

Excellent listening skills and an empathetic demeanor, paired with the ability to steer a conversation toward a defined goal
Previous experience in patient or customer relations, sales, or patient-facing role, preferably within the healthcare industry
Experience in consultative or outbound calling is a strong plus
Comfort handling a high volume of phone conversations, including the resilience to work through objections and declined outcomes
Demonstrated ability to de-escalate complex, emotional conversations while maintaining warmth and clarity
Familiarity with HIPAA guidelines and maintaining strict patient confidentiality
Strong attention to detail and proficiency with CRMs, scheduling tools, and call documentation
Preference for candidates who are willing to work evening hours in the Eastern Time zone (5-8 PM ET)
Must be 18 years or older
Must be authorized to work in the United States

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
401(k) matching to help you plan for the future
Paid Time off
Remote work
In-person event attendance 2+ times per year