Head of Patient Guides

Flourish Health

. Oversee the patient guide vertical for up to 10 bundles of carepods, serving up to 4,500 high-acuity patients .

Posted 9/18/2026full-timeRemote • United StatesLead💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in patient coaching and people management, with a strong focus on leading multi-state behavioral health teams and ensuring high-quality patient care. Proven ability to implement scalable improvements and support integrated care models while fostering team culture and engagement.

Highest-signal resume keywords

Patient Coaching ExperiencePeople ManagementMulti-State Behavioral Health LeadershipChange ManagementStartup Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CareClinical SupervisionProductivity ManagementOperational ImprovementCare Model Fidelity

Soft Skills

CoachingTeam Culture BuildingMotivationEmployee Engagement

Industry Keywords

Integrated CareBehavioral HealthClinical LeadershipHigh-Acuity PatientsCarepods

About the role

Key responsibilities & impact

Oversee the patient guide vertical for up to 10 bundles of carepods, serving up to 4,500 high-acuity patients
Recruit, onboard, and manage Directors of Patient Guides
Build systems supporting consistency, accountability, and clinical leadership across patient guide teams
Coach Directors of Patient Guides on clinical supervision, people management, productivity, and change management
Support leadership coverage planning during PTO, leaves, and turnover
Ensure consistent, high-quality patient care across all carepods
Maintain fidelity to the Flourish integrated care model at scale
Support management of clinical escalations and complex patient care situations
Build and maintain guide in-home visit expectations and protocols
Identify operational or clinical gaps and implement scalable improvements
Collaborate with psychiatry, therapy, family guides, operations, recruiting, and people operations leadership
Support integrated carepod effectiveness, organizational scaling initiatives, and workforce planning
Lead change management, team culture, motivation, and employee engagement
Provide direct patient care for 2-5 hours per week
Reports to the VP of Integrated Patient Care

Requirements

What you’ll need

10+ years of relevant patient coaching related experience
10+ years of people management for full time direct reports
2+ years experience leading multi-state behavioral health teams
2+ years experience managing through layers of leadership
8+ years of startup experience
Able to work one evening per week
Must be 18 years or older
Must provide direct patient care for 2-5 hours per week
Must be able to work remotely and attend in-person events 2+ times per year

Benefits

Comp & perks

401(k) matching
Home Office Stipend
Paid Time off
Medical Insurance
Dental Insurance
Vision Insurance
In-person event attendance required 2+ times per year