Site Solutions Director, Gen Med

Flourish Research

. Serve as the single, network-level point of contact for an assigned opportunity or sponsor/CRO study program .

Posted 11/6/2026full-timeRemote • North Carolina • United StatesLead💰 $125,000 - $153,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing sponsor/CRO relationships and clinical research operations, with a strong focus on strategic network growth and effective communication across cross-functional teams. Proficient in identifying opportunities for account growth and navigating the complexities of multi-site programs.

Highest-signal resume keywords

Clinical Research OperationsSponsor/CRO Relationship ManagementAccount ManagementCommunication SkillsSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical Trial ManagementOperational Feasibility AssessmentRisk IdentificationNegotiation SkillsProblem-Solving Skills

Soft Skills

Solution-Oriented CollaborationPresentation SkillsSound JudgmentMultitasking AbilityInfluencing Without Authority

Tools & Technologies

CRM SystemsOffice 365

Industry Keywords

Life SciencesBusiness DevelopmentSite Network DynamicsTherapeutic ExpertiseCross-Sell Opportunities

About the role

Key responsibilities & impact

Serve as the single, network-level point of contact for an assigned opportunity or sponsor/CRO study program
Represent Flourish’s entire proposed and awarded site network
Serve as the dedicated commercial liaison for assigned regions
Facilitate communication between clinical operations and business development stakeholders
Advise regional and site teams on site information, capabilities, and differentiators
Support strategic network growth through investigator relationships, therapeutic specialties, site capabilities, and expansion opportunities
Own and manage sponsor/CRO relationships from opportunity stage through study completion
Establish regular sponsor/CRO communication focused on network efficiencies and program growth
Identify and help resolve program bottlenecks in partnership with Operations and site teams
Partner with Business Development, Feasibility, and Proposal teams on win strategy and site selection
Represent site network strategy to sponsors/CROs across proposed, awarded, and potential additional sites
Serve as the client-facing conduit between Flourish’s internal team and sponsors/CROs
Collaborate on account pipeline-building and cross-sell opportunities
Escalate issues and share client intelligence with Operations, Site Directors, and Project Managers
Bring additional sites, patients, studies, and opportunities forward to Business Development
Respond to sponsor/CRO questions, feedback, feasibility and PSV requests, and escalations within Flourish’s general 48-hour policy
Maintain working knowledge of site network capabilities, staff, and performance history
Support proposal and feasibility teams during proposal and site selection phases
Track program and relationship status and provide regular leadership updates
Maintain timely CRM/Salesforce records, including opportunities, studies, activities, budgets, and award/loss details
Represent Flourish Research professionally with staff, clients, and vendors
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor’s degree required, preferably in Life Sciences, Business, Marketing, or a related field
Minimum of 5+ years of progressive experience in clinical research operations, business development, account management, or sponsor/CRO relationship management
Prior experience within a clinical trial site network and/or serving as a primary point of contact managing a client relationship across a multi-site program strongly preferred
Deep understanding of CRO/site network dynamics and the sponsor/CRO relationship lifecycle, from opportunity through study completion
Strong client relationship and account management skills
Ability to apply therapeutic expertise and clinical operations knowledge to evaluate study opportunities, assess operational feasibility, and identify potential risks and implementation challenges
Excellent communication, problem-solving, solution-oriented collaboration, oral and written communication, and presentation skills
Ability to work cross-functionally with Business Development, Operations, Site Directors, and Project Managers
Sound judgment to distinguish relationship and program strategy ownership from operational project management
Ability to identify and escalate risks and bottlenecks early
Skilled in identifying account growth and cross-sell opportunities
Excellent computer skills, including Office 365 products and CRM systems such as Salesforce
Strong negotiation and conflict management skills
Ability to multitask and prioritize competing demands across multiple sites within a program
Ability to think independently, exercise sound judgment, and influence without direct authority
Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds
Ability to drive and daily availability of an automobile
Up to 50% travel availability

Benefits

Comp & perks

Health, dental, and vision insurance plans
401(k) with a 100% employer match on the first 4% of employee contributions
Tuition reimbursement
Parental leave
Employee referral program
Employee assistance program
Life insurance
Disability insurance
Generous PTO plan covering vacation, sick, personal days and 8 paid holidays
Supportive and collaborative work environment
Endless growth opportunities
Occasional evening and weekend work schedules