Customer Support Agent

FloWater

. Manage and resolve customer inquiries through Zendesk while meeting SLA expectations for response times, ticket resolution, and CSAT scores .

Posted 11/6/2026contractRemote • MexicoJunior💰 $1,600 - $1,800 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and operations coordination, with proficiency in Zendesk and NetSuite for effective issue resolution and documentation. Strong communication skills facilitate collaboration with cross-functional teams and customers in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyNetSuite ExperienceCross-Functional CommunicationOperations Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ManagementData AuditingLogistics CoordinationService Request DispatchingTime ManagementMultitaskingTechnical SupportDocumentation Accuracy

Soft Skills

Effective CommunicationAdaptabilityProfessionalismProblem-Solving

Tools & Technologies

ZendeskNetSuiteG-SuiteSlackZoom

Industry Keywords

Customer SupportOperations CoordinationLogisticsFreight ManagementHardware Products

About the role

Key responsibilities & impact

Manage and resolve customer inquiries through Zendesk while meeting SLA expectations for response times, ticket resolution, and CSAT scores
Accurately document customer interactions in Zendesk and update records in NetSuite
Coordinate with technicians and service providers to ensure timely issue resolution, including dispatching service requests when needed
Communicate efficiently with the Support Team via Slack, email, and Zoom
Assist with Refill Station servicing, filter replacements, billing inquiries, and general product information
Use macros and scripts to provide quick, clear, and professional responses across all communication channels
Escalate unresolved issues to the appropriate team members when necessary
Manage freight and logistics coordination, including working with 3PLC warehouses, LTL freight partners, and small-parcel shipments
Audit and validate data in NetSuite to ensure accuracy in reporting and customer records

Requirements

What you’ll need

At least 1 year of experience in customer service, operations, account management, or logistics
1-3 years in operations coordination, account management, customer support, or a related logistics role
High school diploma required
Excellent English language proficiency, both spoken and written
Experience with NetSuite, Zendesk, and G-Suite is preferred
Strong ability to professionally support and assist both new and existing customers
Effective time management, multitasking, and adaptability in a fast-paced environment
Strong cross-functional communication skills to work seamlessly with customers and internal teams
Ability to interpret and resolve third-party technician inquiries related to FloWater equipment, service, and repairs
Experience working with hardware products and services is a plus
Must be able to travel to U.S. on occasion
Applications and resumes must be submitted in English

Benefits

Comp & perks

$150/month healthcare stipend
12 days of paid time off annually
All U.S. holidays observed by onshore FloWater employees