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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading large-scale enterprise software implementations and strategic technology transformation programs, with a strong focus on stakeholder management and consultative selling. Proven ability to drive executive decision-making and develop integrated program plans while fostering collaboration across diverse teams.
Highest-signal resume keywords
10+ Years Leading Enterprise Software ImplementationsStrong Sales And Business Development AcumenConsultative Selling And Opportunity IdentificationExceptional Stakeholder ManagementExperience In Banking Or Financial Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementGovernance Framework DevelopmentBusiness Case DevelopmentIntegration KnowledgePlatform Architecture UnderstandingImplementation PatternsAccount Health MonitoringRenewal Path ManagementUpsell And Cross-Sell IdentificationC-Suite Stakeholder Engagement
Soft Skills
Exceptional CommunicationInfluence And CollaborationSelf-MotivatedHighly AdaptableEscalation Leadership
Industry Keywords
Technology TransformationEnterprise SoftwareClient EngagementsMatrixed EnvironmentsCentre Of Excellence DevelopmentTrain-The-Trainer ProgramsAccount ManagementCustomer SuccessStrategic PartnershipsGeographically Distributed Teams
About the role
Key responsibilities & impact- Serve as the primary executive partner and trusted advisor to client sponsors and C-suite stakeholders
- Lead governance processes including steering committee meetings and quarterly roadmap reviews
- Own overall program success across assigned engagements
- Develop integrated program plans and establish governance frameworks
- Drive executive decision-making with clear recommendations and mitigation strategies
- Own the account's adoption strategy
- Sponsor Centre of Excellence development and structured enablement programs such as Train-the-Trainer
- Own the account's renewal path and ensure renewals happen on time
- Monitor account health and licensed capacity
- Identify upsell and cross-sell opportunities ahead of renewal milestones
- Serve as the second-tier escalation point for complex delivery matters
- Coordinate across internal and external stakeholders to achieve timely resolution
- Escalate unresolved matters to the Head of Customer Success
- Identify and shape expansion opportunities within existing accounts
- Apply consultative selling skills to build business cases
- Partner with Account Executives to advance expansion opportunities commercially
Requirements
What you’ll need- 10+ years of experience leading large-scale enterprise software implementations or strategic technology transformation programs
- 8+ years in a technology-focused organization
- Proven ability to establish credibility with executive and C-suite stakeholders through industry expertise, business acumen, and technology leadership
- Experience ideally in banking or financial services
- Strong sales and business development acumen
- Experience in consultative selling, opportunity identification, and building the business case for expansion within existing accounts
- Comfortable working directly with engineers and product teams
- Ability to speak credibly about integrations, platform architecture, and implementation patterns
- Demonstrated success leading client engagements in complex, geographically distributed, matrixed environments
- Exceptional stakeholder management and escalation leadership
- Self-motivated, highly adaptable, and able to drive outcomes through influence and collaboration across fast-paced environments with multiple competing priorities
Benefits
Comp & perks- Competitive compensation
- Early-stage equity package
- Direct impact on how the company scales and delivers multi-million-dollar enterprise transformation deals
- Work alongside an ambitious leadership team driving category creation in enterprise AI
- Collaborative, fast-paced culture with room to grow and make an impact