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FLOWX.AI

Head of Customer Success

FLOWX.AI

. Partner with Sales to embed outcome-based KPIs into contracts .

Posted 10/21/2026full-timeNew York City • New York • United StatesLead💰 $180,000 - $220,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Strategic Account Management, with a strong focus on driving ARR growth and building C-suite relationships. Proven ability to develop and implement customer success practices and track outcomes effectively.

Highest-signal resume keywords
Customer Success ManagementStrategic Account ManagementKPI Definition and TrackingAccount ExpansionC-Suite Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Outcome-Based KPIsSuccess TrackingAccount Growth StrategiesCS Practice DevelopmentProposal Development
Soft Skills
Commercial InstinctsConfidence at C-Suite Level
Tools & Technologies
Case StudiesWhitepapersPress Releases
Industry Keywords
Enterprise SoftwareFinancial ServicesRegulated Industries

About the role

Key responsibilities & impact
  • Partner with Sales to embed outcome-based KPIs into contracts
  • Own success tracking post-deployment and keep delivery anchored to outcomes
  • Build and maintain C-suite relationships within strategic accounts
  • Drive public references through case studies, whitepapers, and press releases
  • Identify and advance expansion opportunities with Sales
  • Build playbooks and processes for the US customer success motion
  • Build and lead the global customer success practice, starting with agentic accounts
  • Define KPIs in proposals, track outcomes through delivery, and help customers tell their success story

Requirements

What you’ll need
  • 8+ years in Customer Success or Strategic Account Management in enterprise software
  • Track record of expanding accounts and driving ARR growth
  • Experience in financial services or other regulated industries
  • Confidence at C-suite level and strong commercial instincts
  • Experience building a CS practice from an early stage

Benefits

Comp & perks
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Early-stage equity package
  • Aggressive superlinear compensation for performance