Director, Service Infrastructure – Cybersecurity

Fluence

. Govern Tier 2 global infrastructure, platform operations, and information security .

Posted 10/15/2026full-timeUnited StatesLeadWebsite

Tech Stack

Tools & technologies

AWSCloudCyber SecurityEC2FirewallsIoTLinuxMySQLNoSQLVault

About the role

Key responsibilities & impact

Govern Tier 2 global infrastructure, platform operations, and information security
Serve as primary engineering and escalation authority for the RMDC/Tier 1 organization
Ensure availability, security, resilience, and scalable growth of cloud assets, central data platform infrastructure, and customer-facing edge environments
Oversee AWS administration, including EC2 OS lifecycle updates, EBS snapshots, AMI management, S3 lifecycle policies, cleanup, and capacity monitoring
Direct network architecture and operations, including firewalls, Zero Trust Architecture, VPC routing, and secure VPN connectivity
Administer Central DAS and database infrastructures, including MySQL/NoSQL automation, performance tuning, shard rollover, patching, and data purging
Oversee lifecycle management for Linux OS, F.OS, firmware, controllers, servers, UPS devices, switches, routers, and firewalls
Govern IAM across AWS and connected platforms, including MFA, role-based policies, least privilege, key rotations, and access reviews
Manage vulnerability scanning, firewall reviews, patch compliance, penetration testing coordination, and secrets/vault administration
Lead global OS, platform, and firmware rollouts across cloud, Central DAS, and edge environments
Manage site onboarding, decommissioning workflows, deployment runbooks, rollback protocols, and pre-production validation
Promote Infrastructure-as-Code and operational scripting
Guide change planning, maintenance scheduling, risk reviews, rollback planning, and customer notifications
Maintain CMDB/site inventory and oversee hardware lifecycle, spare allocation, and software license tracking
Define availability standards and disaster recovery plans; lead failover drills and backup restore verification
Drive capacity forecasting and Tier 2 monitoring architecture, thresholds, alert routing, and alert-fatigue reduction
Lead root-cause analysis for RMDC-escalated problems and maintain runbooks, diagrams, vendor contracts, and audit evidence
Collaborate with Field Service Engineers, product engineering, security compliance teams, RMDC Tier 1, and vendors

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a closely related technical discipline required
Master's degree in a relevant field preferred
Minimum of 10–12 years of progressively responsible experience in IT infrastructure, cloud platform operations, cybersecurity, or related technical disciplines
At least 5 years in technical leadership or management roles
Relevant industry certifications such as CISSP, CISM, AWS Certified Solutions Architect, ITIL, or equivalent credentials preferred
Experience within energy, utilities, renewable energy, battery energy storage systems, industrial automation, or other mission-critical infrastructure environments strongly preferred
Experience supporting ICS, SCADA, industrial IoT, or interconnected IT/OT environments strongly preferred
Experience managing enterprise-scale cloud infrastructure, preferably AWS, network security, Linux-based platforms, and cybersecurity operations in geographically distributed, high-availability environments
Working knowledge of NIST, IEC 62443, ISO 27001, and applicable critical infrastructure security requirements
Experience leading multidisciplinary technical teams, managing third-party service providers, and driving ITIL-aligned service operations, incident response, disaster recovery, and continuous improvement initiatives
Legally authorized to work in the United States without employer sponsorship

Benefits

Comp & perks

Equal Opportunity Employer commitment
No employer-sponsored work visas for this position