Service Delivery Manager

Fluid2Chip

. Oversee execution performance across assigned projects and ensure scope is delivered consistently, efficiently, and to technical standards .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, financial acumen, and risk mitigation within high purity process cooling or mission-critical construction environments. Capable of leading teams, managing client relationships, and leveraging digital tools for operational efficiency.

Highest-signal resume keywords

Project ManagementFinancial AcumenRisk Identification and MitigationPeople LeadershipClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project P&L ManagementLabor ForecastingVariance AnalysisElectrical System PrinciplesMechanical System PrinciplesControls System PrinciplesAI-Enabled ToolsDigital Tools for ReportingHigh Purity Process CoolingMission-Critical Construction

Soft Skills

Effective CommunicationOrganizational SkillsAttention to DetailTeam CollaborationPressure Management

Tools & Technologies

SmartsheetVantagePointMS Office Suite

Certifications & Qualifications

NFPA70E CertificationOSHA CertificationREAL ID or Passport

Industry Keywords

Construction ManagementProject ExecutionClient SatisfactionResource ManagementBudget Management

About the role

Key responsibilities & impact

Oversee execution performance across assigned projects and ensure scope is delivered consistently, efficiently, and to technical standards
Directly manage, mentor, and develop Technical Project Managers
Conduct weekly project execution reviews covering schedule, manpower forecast, risks, action items, and deliverables
Serve as the first escalation point for project-level execution issues
Validate project plans, schedules, and sequencing and correct execution drift
Maintain PM performance standards and prepare PMs for increasing project complexity
Maintain working relationships with client program representatives
Support alignment, issue resolution, client satisfaction, and propagation of lessons learned across program sites
Mentor Project Managers in key client interactions, escalations, and high-stakes communications
Conduct regular site visits for project-health assessment, client relationship reinforcement, and PM coaching
Own weekly and monthly financial monitoring across the project portfolio
Review labor, expenses, invoicing status, and projected billing with each PM monthly
Identify budget risks, burn-rate anomalies, and change-order drivers and recommend mitigation
Ensure accurate financial records and updates to backlog, SOV, and VantagePoint data
Consolidate project manpower forecasts into a program-level demand signal
Compare demand and workforce supply signals to identify resourcing gaps or capacity surpluses
Provide a weekly portfolio summary covering budget, schedule, manpower, and client relationship health
Identify follow-on work opportunities during client and site engagement
Support RFP and proposal development with execution scope review, manpower planning, and project risk assessment
Communicate resource and operational impacts of anticipated awards before contract execution

Requirements

What you’ll need

Bachelor's degree in Engineering, Construction Management, or related field, or equivalent experience
5+ years of high purity process cooling or mission-critical construction experience
3+ years in a people leadership or resource management role
Financial acumen, including project P&L, labor forecasting, and variance analysis
Skilled in Smartsheet, VantagePoint, and MS Office Suite
Strong risk identification, escalation discipline, and mitigation planning capability
Ability to operate effectively in a high-growth, distributed, remote environment
Ability to leverage AI-enabled and digital tools to improve workforce visibility and reporting
Knowledge of electrical, mechanical, and controls system principles
Exceptional organizational and file-management skills
Ability to complete assignments accurately and with attention to detail
Ability to leverage AI and emerging technologies to streamline workflows and optimize operational processes
Effective communication skills for technical and non-technical information, orally and in writing
Ability to communicate directly with clients and serve as primary point of client contact
Ability to work independently and as part of a team with moderate supervision
Ability to work under pressure and meet close deadlines
Ability to plan and delegate work effectively
Ability to achieve NFPA70E and/or OSHA certification if required
Ability to manage multiple tasks simultaneously
Ability to follow company and site safety requirements
Must be located near a major airport
Must possess a valid REAL ID or acceptable alternative, such as a passport, for associated domestic air travel effective May 7, 2025

Benefits

Comp & perks

Choice of comprehensive medical plans, including two PPO-style plans and an HDHP with HSA option
Flex spending accounts (FSA)
Dental and vision plans
Medical, dental, and vision benefits for spouse/domestic partner and dependent children up to age 26
401(k) with company match and self-directed brokerage account option
PTO, including additional paid time off during the last week of the year
Company-paid life insurance for employees and eligible dependents
Short- and long-term disability and AD&D coverage
Professional development opportunities
Tuition reimbursement
Professional licensing assistance
Paid parental leave after one year of employment