Fluxx

Customer Success Manager

• Independently own a diverse portfolio of Mid-Market and Enterprise customers, including high-value and complex accounts
• Provide round-robin coverage for the broader customer base through reactive inquiries, renewals, go-lives, webinars, and reference outreach
• Develop and execute strategic success plans aligned with customer goals, risk signals, and growth opportunities
• Own new customers at go-live and partner with Implementation on handoff and early adoption
• Advise executive and operational customer stakeholders, multithreading across decision-makers, influencers, and end users
• Lead renewal strategy and execution, including pricing conversations, contract alignment, and multi-year negotiations
• Identify and drive upsell and cross-sell opportunities with Sales and Account Management
• Use technology, automation, and AI-assisted workflows to manage customers at scale
• Analyze usage data, sentiment, and engagement trends to anticipate needs and risks
• Lead interventions to mitigate churn and improve customer health
• Resolve escalated customer situations by coordinating Support, Engineering, and Technical Enablement
• Diagnose configuration, workflow, and integration issues and connect technical details to customer strategy
• Lead executive-level health checks and business reviews with data-driven materials and tailored messaging
• Advocate for customers internally across Product, Support, Engineering, Integrations, and Marketing
• Collaborate cross-functionally to resolve complex issues and improve customer experience
• Contribute to scalable processes, playbooks, workflows, and best practices
• Coach and mentor Associate and peer CSMs
• Use Salesforce, Planhat, and other customer success technologies
• Use data to prioritize accounts and communicate customer insights
• Deliver tailored customer guidance, training, and strategic recommendations
• Facilitate Advanced Services, professional services, and training opportunities

Explore Senior Customer Success Manager at Fluxx. Review requirements and application details.