Technical Customer Support Specialist

Flyability

. Support customers and internal stakeholders via ticketing system and phone by investigating issues, providing solutions, and guiding users step-by-step .

Posted 10/3/2026full-timePaudex • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and troubleshooting, particularly in the context of drone hardware and software interactions. Proficient in technical writing and customer communication, with a strong understanding of UAV operations.

Highest-signal resume keywords

Technical Support ExperienceDegree In ElectronicsUnderstanding Of UAV OperationsTechnical Writing AbilitiesFluency In German Or French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportHardware AnalysisSoftware Ecosystem UnderstandingTechnical Writing

Soft Skills

Excellent Communication SkillsProactiveCuriousOrganizedAutonomous Work

Tools & Technologies

Ticketing SystemDrone HardwareOnboard ComputersKnowledge Base

Industry Keywords

UAV OperationsElectronicsAutomationRoboticsMechatronics

About the role

Key responsibilities & impact

Support customers and internal stakeholders via ticketing system and phone by investigating issues, providing solutions, and guiding users step-by-step
Analyze interactions between drone hardware, onboard computers, and software ecosystem to diagnose user problems
Report recurring field issues and package complex anomalies with detailed, actionable context for Quality/R&D teams
Serve as the internal hardware expert and share technical knowledge with the Customer Support team
Author and maintain technical articles for customer-facing knowledge base and internal documentation
Process and enter customer spare parts orders, track timely resolutions, and oversee drone repairs and maintenance at HQ
Report directly to the Head of Customer Support

Requirements

What you’ll need

3–5 years in a technical support, field technician, or related troubleshooting role
Degree in Electronics, Automation, Robotics, Mechatronics, or a closely related technical field
Ability to understand interactions between hardware, software, and post processing
Understanding of UAV operations and computer systems is a strong asset
Excellent written and verbal communication skills in English
Fluency in German, French, or additional languages is a strong asset
Strong technical writing abilities
Proactive, curious, organized, and capable of working autonomously while knowing when to escalate issues

Benefits

Comp & perks

25 vacation days per year, plus all public holidays
Additional days off based on seniority, up to 5 days
Comprehensive accident insurance covering medical treatments and hospitalization
Flexible schedules
Option to work remotely up to 2 days per week
Discounts on gym memberships and sports events
Exclusive benefits through Swibeco, offering discounts and rewards at retailers and services
Team events including a ski weekend, summer barbecue, and after-work gatherings