Flyability

IT Support

• Support customers and internal stakeholders via ticketing system and phone by investigating issues, providing solutions, and guiding users step-by-step
• Analyze interactions between drone hardware, onboard computers, and software ecosystem to diagnose user problems
• Report recurring field issues and package complex anomalies with detailed, actionable context for Quality/R&D teams
• Serve as the internal hardware expert and share technical knowledge with the Customer Support team
• Author and maintain technical articles for customer-facing knowledge base and internal documentation
• Process and enter customer spare parts orders, track timely resolutions, and oversee drone repairs and maintenance at HQ
• Report directly to the Head of Customer Support

Technical Customer Support Specialist

Product Designer

• Own and elevate user experience across the app used to pilot drones and desktop software used to process flight data
• Participate early in product discovery and map user journeys
• Explore UX approaches using wireframes or vibe-coded prototypes
• Advocate for the ideal user experience before high-fidelity design
• Deliver pixel-perfect mockups and dynamic UI prototypes
• Provide precise specifications for developers
• Create and maintain a global design system from the ground up
• Execute online and field usability tests
• Identify UX hurdles and validate ideas directly with customers
• Partner with Product Managers and Engineers to navigate technical constraints
• Deliver measurable business outcomes without sacrificing user experience
• Establish a strong, unified design culture as the first dedicated design hire

Senior UX/UI Designer

Engineer

• Design, build and qualify production calibration benches for cameras, IMUs and lidars
• Define and run sensor validation test plans, including characterization, temperature, shock and vibration tests
• Analyze flight-test data
• Own calibration procedures and acceptance criteria for intrinsic, extrinsic, IMU and camera-IMU calibration, including uncertainty estimation
• Serve as the team's reference on inertial sensors, including IMU selection, error modeling, vibration isolation and mounting
• Integrate sensors mechanically with the mechanical team, including mounting, alignment, thermal behavior, sealing and field of view
• Transfer calibration and end-of-line tests to manufacturing
• Analyze production data to maintain process control
• Build calibration benches and test procedures that are repeatable in production

Sensor Validation, Calibration Engineer

Manager

• Own the North America renewal target and renewal rate for subscription-based products and services, including Premium software licenses, Cloud and Care Packages
• Manage renewals through direct sales and reseller partners
• Run a structured renewal cadence from early contact through quoting, negotiation and closing before expiry
• Maintain accurate renewal pipeline values, dates, stages and forecasts in Salesforce
• Engage customers, mostly remotely, through software and cloud demonstrations, value conversations, negotiation and contract closing
• Identify upsell and cross-sell opportunities and hand them to Area Sales Managers and the Key Account Manager
• Reactivate lapsed licenses and recover at-risk accounts with Customer Success
• Enable reseller partners on the renewal process and collaborate on their renewal base
• Improve renewal processes and tools with Sales Operations
• Travel occasionally to customers as the subscription product expert and represent the software and cloud expert role at reseller events, Flyability events and targeted trade shows
• Work with the Key Account Manager, Area Sales Managers, Customer Success Manager, resellers and the global renewals counterpart
• Report to the Head of Key Accounts & Customer Success and be part of the Denver team

Renewals Manager

Hardware Engineer

• Write, debug and profile embedded Rust firmware for microcontrollers using no_std, embedded-hal, and an async or RTOS-style framework such as Embassy or RTIC
• Implement and integrate device drivers and communication layers over SPI, I²C, UART, USB, CAN or Ethernet
• Contribute to bootloader and firmware-update strategies, including memory layout, image validation and safe rollback
• Build data logging and data transport paths from devices to hosts, including on-device storage and streaming interfaces
• Develop Rust software for embedded Linux targets, including userspace services, kernel interfaces such as sysfs, GPIO, IIO and V4L2, and cross-compilation for a custom Linux distribution
• Build and test embedded software in Rust across bare-metal microcontrollers and embedded Linux systems
• Write code for real devices, bring it up on target hardware and debug it with appropriate tools

Firmware Engineer Intern

Data Engineer

• Build and operate data and ML infrastructure that turns inspection-drone data into improved AI capabilities
• Own workflows connecting data collection, preparation, labeling, training, evaluation, and model deployment
• Work closely with Spatial AI engineers developing models and the Cloud Platform Engineer providing shared cloud infrastructure
• Own infrastructure and workflows for ML data pools and datasets, including ingesting, organizing, curating, validating, and versioning data
• Host in-house labeling tools and manage annotation workflows with external labeling partners
• Automate and maintain infrastructure and workflows for ML training, evaluation, experiment tracking, and reproducibility
• Build tooling and automation to move models from training and validation to reliable deployment
• Monitor training and model performance and connect production data and failure cases back into the ML development loop
• Provide tools, documentation, and workflows enabling Spatial AI engineers to move from data to deployable models
• Transform historical and growing datasets into structured, versioned, reliable, and accessible ML assets

Technical Customer Support Specialist

Senior UX/UI Designer

Sensor Validation, Calibration Engineer

Renewals Manager

Firmware Engineer Intern

ML/Data Infrastructure Engineer