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About the role
Key responsibilities & impact- Analyze and assist in maintaining and enhancing processes supporting the Electronic Payments Team
- Serve as a subject matter expert for processes within the Electronic Payment workstream
- Coordinate and complete projects involving process changes, system enhancements, compliance activities, audits, and procedure updates
- Document and maintain processes, procedures, and workflow diagrams in a central repository
- Assist with developing, testing, and implementing quality and process controls
- Develop, maintain, and monitor performance metrics
- Coordinate process updates and improvements
- Ensure control documentation aligns with processes and procedures
- Provide input for capacity planning and Skills matrix planning; lead quarterly employee updates
- Lead tactical continuous improvement initiatives and partner on enterprise-level strategic initiatives
- Identify, prioritize, and implement process enhancements
- Facilitate problem-solving sessions and monitor Problem tracker updates
- Maintain proficiency in electronic lockbox processing and process incoming lockbox transactions
- Research and resolve incoming calls and email questions regarding policies and procedures
- Contribute to audit responses, compliance testing and remediation planning, RSA's, AT 501, TPRM updates, statistical reporting reviews, and business continuity planning
- Develop and maintain system/application expertise to support operations, development, training, and customer relations
- Investigate non-critical production issues and assist with problem resolution
- Perform or coordinate staff training for new systems or enhancements
- Establish working relationships with CTS, FNIT, Product, Audit, FNO Risk and Compliance, Financial Crimes, and other organizational partners
Requirements
What you’ll need- Bachelor's degree in business-related field or 3+ years 3-5 years of production processing experience with demonstrated process improvement results
- Experience maintaining process documentation and ensuring version control
- Ability to monitor process performance metrics and identify improvement opportunities
- Strong analytical skills for root cause analysis and problem-solving
- Excellent written and verbal communication skills for training staff and coordinating with stakeholders
- Ability to facilitate cross-functional meetings and process improvement sessions
- Proven track record of building professional working relationships across departments
- Demonstrated ability to escalate issues appropriately and follow escalation protocols
- Experience with process mapping tools and workflow documentation
- General knowledge of banking regulations and compliance requirements
- Project management experience with ability to manage multiple competing priorities
- Strong attention to detail for maintaining accurate controls documentation alignment
- Experience with business process management platforms or process improvement methodologies
- Familiarity with process mining, analytics, or business intelligence tools
- Experience implementing continuous improvements
- Knowledge of control frameworks and risk management practices
- Experience with electronic payments processing or related banking operations
- Understanding of audit requirements and compliance testing procedures
Benefits
Comp & perks- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
- Hybrid work flexibility: in-person collaboration three (3) days a week and remote flexibility two (2) days a week
- Tools and technology to support transitions between work environments