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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in production support and project leadership, with a strong focus on process enhancement and stakeholder collaboration. Proficient in developing test plans, managing system roadmaps, and providing advanced problem-solving support.
Highest-signal resume keywords
Project LeadershipSystem TestingProcess ImprovementStakeholder EngagementAnalytical Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System ConfigurationData AnalysisTest Plan DevelopmentRequirements GatheringWorkflow Automation
Soft Skills
Written CommunicationVerbal CommunicationInterpersonal SkillsCollaborationCoaching
Tools & Technologies
Microsoft Office
Industry Keywords
Production SupportUser Acceptance TestingProcess EnhancementsSystem StandardsData Metrics
About the role
Key responsibilities & impact- Provide expert production support for end users of assigned systems
- Lead mid- to large-scale projects of some complexity
- Develop test plans and lead system testing
- Review junior team members’ work and develop team knowledge
- Manage system roadmaps with business partners
- Develop requirements for process enhancements or changes
- Evaluate processes and recommend improvements to customer and employee experience
- Coordinate with internal and external business partners on releases, enhancement requests, and projects
- Create and enforce system standards
- Maintain card-related applications for performance, reliability, and maintenance
- Provide advanced escalation support and research data points to resolve complex problems
- Collaborate with business teams, IT, and external vendors on enhancements, roadmaps, and upgrades
- Lead stakeholder sessions to gather project requirements
- Coordinate user acceptance testing for process updates
- Identify opportunities to automate, document, and improve workflows using data metrics
- Coordinate, track, and fulfill data requests for internal partners and Operations
- Evaluate reporting needs and recommend data structures or system reports
- Develop training materials, update documentation, and lead training sessions
- Identify competency gaps, recommend learning opportunities, and coach Operations Analysts
Requirements
What you’ll need- Bachelor’s degree in business-related field or equivalent work experience
- 7+ years of experience leading processes or systems
- Written and verbal communication, including technical writing skills
- Strong problem solving ability with strong analytical skills
- General knowledge of Microsoft Office products
- Ability to multi-task while adhering to multiple timetables of completion
- Ability to design, modify, enhance, adapt, configure, and integrate system solutions
- Ability to implement and test feasible solutions
- Ability to analyze stakeholder needs using a consultative approach
- Excellent communication and strong interpersonal skills
- Ability to build collaborative relationships, listen, and actively contribute to discussions
Benefits
Comp & perks- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
- Hybrid work arrangement with three days of in-person collaboration and two remote days per week
- Tools and technology to support productivity across work environments