Senior Specialist, Non-Fraud Investigations

FNBO

. Communicate with customers who have experienced a billing error and reassure them .

Posted 10/26/2026full-timeRemote • United StatesSenior💰 $37,454 - $59,927 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing billing disputes and chargeback processes while ensuring compliance with Federal Regulation Z standards. Proficient in customer communication and account balancing, with a strong foundation in the credit card and banking industry.

Highest-signal resume keywords

Chargeback ExperienceCustomer Service ExperienceBasic Accounting SkillsCommunication SkillsFamiliarity With Credit Card Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Accounting SkillsChargeback Process UnderstandingSuspicious Activity Referral ResearchDispute ValidationAccount Balancing

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationTime Management

Tools & Technologies

FileNetTBSCRT

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Federal Regulation ZBilling DisputeCredit CardBanking IndustryFraud Investigation

About the role

Key responsibilities & impact

Communicate with customers who have experienced a billing error and reassure them
Determine the validity of disputes and hold customers accountable when necessary
Contact law enforcement and provide important information when necessary
Research and submit Suspicious Activity Referrals when necessary
Understand chargeback life cycles for Visa and Mastercard
Review merchant responses and respond accurately and professionally
Apply Federal Regulation Z standards to completed work
Perform basic accounting and balance customer accounts after investigations
Assist Bankcard Recovery by investigating fraud and billing dispute claims on accounts in collections
Manage time effectively to meet or exceed production goals
Complete four weeks of remote training from 8:00am to 5:00pm CST, followed by an 8:00am to 5:00pm CST Monday-Friday schedule

Requirements

What you’ll need

High school diploma or GED
Excellent oral and written communication skills
Basic PC skills with the ability to master FileNet, TBS, CRT, and other software programs
A minimum of nine months of customer service experience
Basic accounting skills with the ability to balance accounts
Candidates must possess unrestricted work authorization and not require future sponsorship
Credit card dispute and chargeback experience is highly desired
Familiarity with the credit card or banking industry is desired

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Work-life balance
Occasional travel for in-person meetings