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Solutions Engineer, IT
Focus Group. Provide high-quality customer experience for installation and maintenance of customers' ICT solutions, remotely and onsite .
Posted 9/20/2026full-timeBasingstoke • United KingdomMid-LevelSenior💰 £40,000 - £45,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ICT solutions delivery, with a focus on networking, server and storage, or cloud technologies. Capable of leading project delivery, mentoring engineers, and providing high-quality customer support while ensuring effective troubleshooting and solution architecture.
Highest-signal resume keywords
IT Support ExperienceNetworking ExpertiseCloud Solutions ArchitectureProject Delivery LeadershipVendor Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSolution ArchitectureGeneralist Technical KnowledgeInfrastructure AuditingSite Surveying
Soft Skills
Customer Experience FocusMentoringTechnical Leadership
Tools & Technologies
MicrosoftMerakiSonicWallArubaCisco
Certifications & Qualifications
MS-101MS-100AZ-104AZ-140
Industry Keywords
Managed Service ProviderICT SolutionsTechnical DiscussionsProject WorkSite Visits
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide high-quality customer experience for installation and maintenance of customers' ICT solutions, remotely and onsite
- Act as an escalation point for complex faults within area of specialism
- Lead small, medium and large project delivery as part of a team
- Audit and document client infrastructure and conduct site surveys
- Attend customer calls for technical discussions, scoping and design
- Mentor and support other engineers, sharing best practice and technical leadership
- Cover parts of Surrey, Berkshire and Hampshire
- Visit different customer sites across the assigned area most days
Requirements
What you’ll need- Prior experience in an IT support or delivery role, ideally within an MSP
- Subject matter expert level knowledge in at least one specialism: networking; server and storage; or cloud
- Solid generalist technical knowledge
- Confident troubleshooting and ability to architect solutions within area of expertise
- Full valid UK driving licence
- Willingness to travel to customer sites across Central London most days
- Flexibility to adjust hours or stay overnight for larger project work when needed
- Relevant vendor certifications are advantageous but not essential, including Microsoft, Meraki, SonicWall, Aruba or Cisco certifications such as MS-101, MS-100, AZ-104 or AZ-140
Benefits
Comp & perks- Company van provided
- Overtime available
- Clear progression routes into roles such as Team Manager, Technical Consultant or Technical Pre-Sales Consultant
- Opportunity to work with a wide range of technologies and customers, from SME to enterprise