Focus Group

People Operations

• Act as the first point of expertise for employee relations matters
• Coach and support managers at all levels
• Keep up to date with employment legislation
• Work with external legal partners and ACAS when needed
• Support people integration for newly acquired businesses
• Work with People Business Partners on wider people projects
• Use data and insight to track impact and make evidence-based recommendations

People Advisor

Customer Retention Specialist

• Contact customers who have submitted leaving notifications or are showing churn risk
• Conduct retention conversations to understand problems and identify solutions
• Conduct relationship reviews when service is not meeting expectations
• Create service improvement plans and introduce solutions addressing customer needs
• Coordinate with internal teams to resolve issues and complaints
• Manage high-value account knowledge and contract renewal triggers
• Cross-sell value-add services where they improve customer experience
• Identify customer journey patterns where intervention can prevent churn
• Handle challenging conversations and rebuild customer trust
• Participate in phone screening, Teams interview, and final in-person interview stages

Customer Loyalty Executive

Backend Engineer

• Develop change requests and fixes for Focus Bespoke CMS and CRM applications
• Write unit tests and work with the QA Analyst to ensure developments meet acceptance criteria
• Undertake development-related Support desk work on a rota basis
• Work on business-required projects
• Participate in stand-ups, team meetings and poker planning sessions
• Build new functionality and support existing functionality across internal applications and services
• Collaborate with the internal development team to deliver fit-for-purpose solutions

PHP Developer

Solutions Engineer

• Provide high-quality customer experience for installation and maintenance of customers' ICT solutions, remotely and onsite
• Act as an escalation point for complex faults within area of specialism
• Lead small, medium and large project delivery as part of a team
• Audit and document client infrastructure and conduct site surveys
• Attend customer calls for technical discussions, scoping and design
• Mentor and support other engineers, sharing best practice and technical leadership
• Cover parts of Surrey, Berkshire and Hampshire
• Visit different customer sites across the assigned area most days

Solutions Engineer, IT

• Design, deliver and support network and IT projects for customers across London
• Deliver LAN/WAN refreshes, SD-WAN rollouts, firewall deployments and wireless deployments
• Work with vendors including Meraki, Aruba, Cisco, SonicWall and Ubiquiti
• Act as the escalation point for complex network issues
• Scope solutions on customer calls
• Mentor other engineers
• Support cloud migrations, servers, virtualisation and security implementations
• Travel daily to customer sites across London

Solutions Engineer, Networking

• Provide high quality customer experience for installation and maintenance of customers' ICT solutions, remotely and onsite
• Act as an escalation point for complex faults within area of specialism
• Lead delivery of small, medium and large projects as part of a team
• Audit and document client infrastructure and site surveys to a high standard
• Attend customer calls for technical discussions, scoping and design
• Mentor and support other engineers, sharing best practice and technical leadership
• Provide remote and onsite support and installations for SME and enterprise customers across Central London
• Lead projects related to one or more areas of specialism

• Design and deliver network projects for customers across Surrey, Kent, Sussex and London
• Deliver LAN/WAN refreshes, SD-WAN rollouts, firewall deployments and wireless deployments
• Work with vendors including Meraki, Aruba, Cisco, SonicWall and Ubiquiti
• Act as the escalation point for complex network issues
• Scope solutions on customer calls
• Mentor other engineers
• Support cloud migrations, servers and virtualisation
• Contribute to security implementations

People Advisor

Customer Loyalty Executive

PHP Developer

Solutions Engineer, IT

Solutions Engineer, Networking

Solutions Engineer, IT

IT Solutions Engineer, Networking