Customer Service Assistant

Focusrite

. Answer inquiries relating to e-store purchases, product registration, and software activation by phone, email, and live chat .

Posted 10/7/2026full-timeRemote • California • United StatesJunior💰 $47,000 - $51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on clear communication, problem-solving, and collaboration across teams. Proficient in managing inquiries related to e-store purchases, product registration, and software activation while providing feedback to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceClear Communication SkillsMicrosoft Office SuiteMac and PC KnowledgeFocusrite Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Listening SkillsCalm Under PressureHelpful Attitude

Certifications & Qualifications

High School Diploma

Industry Keywords

E-Store PurchasesProduct RegistrationSoftware ActivationOrder TrackingCustomer InquiriesBeta TestingTrustPilot ReviewsFAQ ManagementCollaborationOperational Tasks

About the role

Key responsibilities & impact

Answer inquiries relating to e-store purchases, product registration, and software activation by phone, email, and live chat
Proactively reduce incoming inquiries
Coordinate sales emails and beta feedback for the Support department
Assist with responding to customers via social media channels
Handle e-store purchasing, order tracking, pre-sales queries, and returns
Assist customers with product registration, software activation, and installation
Facilitate operational tasks between end-users, resellers, and distribution partners
Provide feedback to the e-commerce team in bi-weekly meetings
Coordinate incoming feedback and technical inquiries to the Support team
Monitor and respond to TrustPilot reviews
Collaborate with global support team members and collect feedback on common customer issues
Manage spare parts orders in region-specific territories
Update the FAQ page
Participate in the Focusrite/Novation beta testing program
Report to the Customer Service Supervisor and liaise with e-store customers, website account users, support, e-commerce, QA, Sales, Logistics, and logistics partners

Requirements

What you’ll need

1+ years of customer service experience
Clear communication skills through phone and email
Exceptional listening skills and ability to stay calm and helpful in any customer scenario
Good working knowledge of Mac and PC platforms
Familiarity with the Microsoft Office Suite
High School Diploma, general education degree, or equivalent experience
General knowledge and interest in Focusrite Group product offerings and family of brands

Benefits

Comp & perks

Health insurance covered by Focusrite Group at 100% for employees and 75% for dependents
Dental and vision insurance
Life insurance
Short- and long-term disability
401K with employer match
28 days PTO
Employee Assistance Program
Group Bonus Scheme
Generous staff discounts on company products and merchandise