Client Success Lead

Fooda

. Serve as the client-facing point of contact across all programs .

Posted 11/5/2026full-timeSeattle • Washington • United StatesSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success and account management, with a strong focus on relationship-building and proactive communication. Proven ability to lead teams, manage client implementations, and drive restaurant performance standards.

Highest-signal resume keywords

Client Success ManagementAccount ManagementTeam LeadershipRelationship BuildingPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client CoordinationOn-Site ImplementationPerformance AuditingProcess ManagementStaff Management

Soft Skills

Strong CommunicationOptimistic Problem-SolvingDetail-OrientedAdaptabilityStakeholder Engagement

Industry Keywords

HospitalityFood ServiceCustomer FeedbackClient RetentionService Experience

About the role

Key responsibilities & impact

Serve as the client-facing point of contact across all programs
Build client relationships through proactive communication, business reviews, and understanding client needs to drive satisfaction and retention
Lead launches of new accounts, including client coordination, on-site walk-throughs, internal systems setup, and on-site implementation
Manage the On-Site Coordinator Team, including scheduling, coaching, and site-specific performance
Visit client locations to gather customer feedback, audit restaurants, and build client relationships
Drive restaurant success by monitoring performance and maintaining standards for food quality, timeliness, and reliability
Collaborate with the team to deliver an excellent service experience
Support growth and success of the Seattle market
Work closely with the Sr. Manager of Client Success

Requirements

What you’ll need

4-8+ years of experience in client success, account management, hospitality, and/or food service
Strong communication and relationship-building skills
Comfortable working with diverse stakeholders, setting expectations, and providing and taking clear direction
Savvy with technology and comfortable in a fast-paced environment
Experience managing part-time or full-time staff preferred
Detail-oriented and able to work quickly and follow processes
Optimistic problem-solver
Ability to lift and carry up to 40 lbs. and stand for up to two hours
Must be authorized to work in the United States on a full-time basis

Benefits

Comp & perks

Competitive market salary and stock options, based on experience
Comprehensive health, dental and vision plans
401k retirement plan with company match
Paid maternity and parental leave benefits
Flexible spending accounts
Monthly cell phone stipend
Company-issued laptop
Subsidized lunch program (ours!)
A fulfilling, challenging adventure of a work experience