Sales & Customer Success Manager

foodforecast

. Onboard new UK customers through setup and training until they receive value from foodforecast .

Posted 11/6/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within the SaaS sector, with a strong focus on building relationships and converting trials into paying customers. Proficient in understanding the hospitality and food service industries, with excellent communication and organizational skills.

Highest-signal resume keywords

Customer Success ManagementB2B Sales ExperienceAccount ManagementSaaS Product KnowledgeHospitality Industry Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingSales Pipeline DevelopmentAccount ExpansionData AnalysisTrial Conversion

Soft Skills

Clear CommunicationRelationship BuildingSelf-MotivationOrganizational Skills

Industry Keywords

Food ServiceHospitalityFood RetailUK MarketRemote Work

About the role

Key responsibilities & impact

Onboard new UK customers through setup and training until they receive value from foodforecast
Serve as the main UK contact for customers and partners
Build and maintain customer relationships
Convert trials into paying customers
Identify opportunities to expand existing accounts
Build the sales pipeline using targeted data through email, phone, and networking
Work with the UK lead to close deals
Attend UK industry events with the UK lead
Represent foodforecast in the UK market
Share customer and market feedback with the team in Cologne
Help improve the product and company approach

Requirements

What you’ll need

Experience in customer success, account management, or B2B sales, ideally with a SaaS product
Background in hospitality, food service, or food retail is a strong plus
Knowledge of how hospitality, food service, or food retail businesses operate
Comfortable looking after customers and actively finding new ones, including by phone
Clear and confident communication and relationship-building skills
English at C2 level
Organised and self-motivated
Comfortable working remotely as part of an international team
Based in the UK
Right to work in the UK
Willingness to travel to industry events and Cologne for training

Benefits

Comp & perks

Structured onboarding with customer meetings, a dedicated CSM buddy, and a training week with the team in Cologne
Excellent development opportunities
Flexible working hours
Option to work from home
Supportive arrangements for parents
Freedom to actively shape own projects
International, close-knit team environment