Head of Account Management

Foods Connected Ltd

. Implement account management frameworks, playbooks and best practice aligned with the Commercial Director’s strategy .

Posted 11/5/2026full-timeUnited KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within B2B SaaS, with a strong focus on achieving revenue targets through renewals and account expansion. Proven ability to lead and develop high-performing teams while implementing effective customer engagement strategies.

Highest-signal resume keywords

Account ManagementCustomer Success PrinciplesRevenue ForecastingTeam LeadershipSaaS Commercial Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRetention StrategiesPipeline ManagementCustomer Health ScoringSuccess PlansRevenue Targets AchievementContract NegotiationsExpansion Opportunities IdentificationPerformance TrackingForecasting Revenue

Soft Skills

CoachingMentoringCustomer-CentricityCollaborationCommunication

Tools & Technologies

SalesforceHubSpotMicrosoft 365Customer Success Platforms

Industry Keywords

B2B SaaSFood IndustrySupply Chain SoftwareCompliance SoftwareSubscription-Based Business

About the role

Key responsibilities & impact

Implement account management frameworks, playbooks and best practice aligned with the Commercial Director’s strategy
Oversee account planning so every customer has a clear success plan and growth strategy
Monitor account health, adoption and engagement across the portfolio
Identify at-risk accounts and put retention strategies in place to minimise churn
Drive adoption of the full Foods Connected product suite through targeted account strategies
Ensure consistent, proactive engagement with customers throughout their lifecycle
Drive team performance against renewal, upsell and cross-sell targets
Oversee timely, proactive and successful renewals
Identify and qualify expansion opportunities within existing accounts
Support pricing discussions and contract negotiations for renewals and expansions
Provide accurate forecasts of renewal and expansion revenue
Track and report on team performance, pipeline health and revenue outcomes
Partner with Professional Services for a smooth transition from implementation to account management
Collaborate with Sales on expansion opportunities and account transitions
Work with Product teams to share customer feedback and influence roadmap priorities
Liaise with the Commercial Director on strategic account initiatives and escalations
Represent the customer voice in internal planning and decision-making
Support customer-facing activities including QBRs, workshops and strategic reviews
Coach, mentor and provide regular feedback to develop junior team members
Participate in team meetings, training sessions and knowledge-sharing activities
Help build a culture of customer-centricity, commercial awareness and continuous improvement
Manage team capacity and workload to ensure optimal coverage and response times
Help develop Account Managers

Requirements

What you’ll need

Bachelor’s degree in Business or a related field
5+ years’ experience in account management, customer success or relationship management within B2B SaaS
2+ years’ people management experience, including building and developing high-performing teams
Proven track record of achieving revenue targets through renewals and account expansion
Experience managing enterprise and mid-market accounts in a subscription-based business
Strong understanding of customer success principles and account management best practice
Experience with CRM systems (Salesforce, HubSpot or similar), customer success platforms and the Microsoft 365 suite
Knowledge of SaaS commercial models, including MRR, ARR, churn and expansion metrics, with strong forecasting and pipeline management
AI aware and focused on adoption
Experience in the food industry or with supply chain or compliance software
Background in scaling account management functions in high-growth SaaS companies
Familiarity with customer success methodologies, such as customer health scoring and success plans
Experience with multi-country or regional account management
This role includes regular travel to meet team members and key customers across the EMEA region

Benefits

Comp & perks

Competitive base salary
Flexible working hours
Hybrid working environment
25 days holiday
10 public holidays
Birthday off
Private healthcare
Employee wellness classes
Clear career development and progression
CSR Day per year to give back to causes that matter to you