Client Success Manager

Foodsmart

. Build and maintain relationships with client stakeholders and own day-to-day operational and program leadership relationships across a portfolio of accounts .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $90,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client services, with a strong focus on relationship building, strategic planning, and data analysis to drive client satisfaction and program success. Proficient in utilizing CRM platforms and understanding healthcare operations to support complex accounts and marketing initiatives.

Highest-signal resume keywords

Account ManagementClient Relationship DevelopmentData AnalysisCRM ProficiencyHealthcare Consulting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementData AnalysisProgram ExecutionMarketing Campaign DevelopmentClinical Metrics InterpretationClient ReportingStrategic PlanningPerformance MonitoringService DeliveryOperational Problem Solving

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsTrust BuildingAdaptability

Tools & Technologies

CRM PlatformsSalesforceMarketing Analytics ToolsCampaign Management Software

Industry Keywords

Food-as-Medicine ProgramsNutrition BenefitsSDOH InterventionsTelehealthHealth Plan OperationsMedicare AdvantageManaged MedicaidCommercial Health ServicesProvider AgreementsHealthcare Administration

About the role

Key responsibilities & impact

Build and maintain relationships with client stakeholders and own day-to-day operational and program leadership relationships across a portfolio of accounts
Serve as the primary point of contact for operational needs, strategic initiatives, and service delivery
Drive account retention by maintaining client satisfaction, addressing service issues, and ensuring consistent program execution
Lead client check-ins, business reviews, and strategic planning sessions
Communicate product and service launches and updates in partnership with the Account Executive
Articulate qualitative and quantitative value of food and nutrition and client partnerships
Execute account management standards and processes
Triage and resolve execution-based problems with internal operations, clinical, product, and support teams
Track action items, deliverables, and timelines
Provide customer success and day-to-day support for complex accounts
Maintain account documentation, meeting notes, and CRM activity logs
Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams
Develop and execute account strategies supporting success, improvement, retention, and targeted expansion
Lead client-specific program improvements, new program launches, and benefit expansions
Interpret and present ROI and clinical metrics
Prepare and deliver client-facing reports, program summaries, and business reviews
Serve as an internal liaison for client needs, issues, and opportunities
Lead marketing campaigns driving member enrollment and engagement
Adapt and co-create marketing materials and campaigns with the Foodsmart marketing team
Use marketing data and campaign analytics to refine strategies and report outcomes
Monitor enrollment, utilization, engagement, and clinical outcome metrics
Identify and address performance gaps or at-risk accounts
Support and lead business review preparation and action-plan follow-up

Requirements

What you’ll need

2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing or relationship development capacity
Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
Excellent communication and interpersonal skills, with the ability to build trust
Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
Proficiency with CRM platforms (Salesforce or equivalent)
Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services
Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
Experience working directly with marketing agencies or internal marketing teams on campaign development
Experience in a startup or small company environment
Understanding of complex contracting and provider agreements within health plans and health systems
Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field

Benefits

Comp & perks

Remote-First Company
Unlimited PTO
Flexible & remote location
Healthcare Coverage (Medical, Dental, Vision)
401k & bonus
Registered Dietitian Sessions