Foodsmart

Full-stack Engineer

• Own and evolve end-to-end architecture across frontend, mobile, backend services, and data platforms
• Design scalable, fault-tolerant distributed systems supporting millions of users and sensitive healthcare data
• Define and drive adoption of architectural patterns across frontend, backend, and mobile teams
• Lead design reviews and author RFCs for complex, multi-team initiatives
• Ensure systems meet enterprise-grade requirements for availability, performance, observability, and compliance
• Build modern web applications using React and TypeScript
• Define frontend architectural standards for state management, API patterns, component structure, performance, and accessibility
• Partner with design and product to deliver consistent, high-quality user experiences
• Contribute to and influence Foodsmart’s iOS, Android, and React Native architecture
• Collaborate on mobile patterns including offline support, caching, push notifications, deep linking, analytics, and app release workflows
• Design and maintain high-performance REST and event-based APIs
• Build durable SQL and NoSQL data models
• Develop backend systems using TypeScript/Node.js and AWS-native services
• Lead data modeling decisions, migrations, and maintainability improvements
• Implement HIPAA-aware and privacy-first designs with security and compliance teams
• Champion AI-assisted workflows and establish responsible AI usage guardrails
• Identify opportunities for AI/ML capabilities in personalization, automation, and workflow optimization
• Drive cloud-native architecture using Docker and Kubernetes
• Strengthen CI/CD, infrastructure-as-code, deployment safety, observability, alerting, incident response, and postmortems
• Identify and mitigate scalability, performance, and reliability risks
• Collaborate with product, design, data, clinical, and business teams
• Influence roadmap decisions and lead cross-team initiatives
• Communicate complex technical concepts to technical and non-technical audiences
• Mentor senior and mid-level engineers
• Raise engineering standards through code reviews, design feedback, and technical coaching
• Promote shared ownership, engineering excellence, and continuous improvement
• Drive adoption of shared libraries, patterns, and platform capabilities

Staff Software Engineer

Customer Support

• Serve as the first point of contact for inbound member inquiries
• Document interactions and ongoing resolutions for follow-up
• Use FAQs, knowledge bases, and SOPs to resolve questions
• Maintain accurate and complete member records
• Perform real-time eligibility checks and provide benefits guidance
• Answer questions about Telenutrition
• Match members with dietitians and schedule suitable appointments
• Troubleshoot platform, account, and basic technology issues
• Manage inquiries regarding incentive offerings with internal teams and external vendors
• Protect sensitive and protected information
• Collaborate with peers, leaders, and internal groups on complex problems
• Achieve quality assurance, first-contact resolution, and schedule-adherence goals

Member Support Representative – Temporary Part-Time

• Serve as the first point of contact for inbound member inquiries
• Greet callers empathetically and patiently
• Document interactions and ongoing resolutions for seamless follow-up
• Navigate internal FAQs, knowledge bases, and SOPs to resolve questions
• Maintain accurate and complete member records
• Perform real-time eligibility checks and provide benefits guidance
• Answer questions about Telenutrition
• Match members with dietitians and suitable appointment times
• Troubleshoot platform and account issues and provide basic technical support
• Manage inquiries regarding incentive offerings with internal teams and external vendors
• Handle sensitive and protected information with personal accountability
• Collaborate with peers, leaders, and internal groups to resolve complex problems
• Maintain high quality assurance scores on recorded calls and written documentation
• Resolve escalations efficiently to support first-contact resolution
• Adhere to required shift schedules

Member Support Representative, Part-Time

Dietitian

• Deliver virtual Medical Nutrition Therapy (MNT) and personalized care to members
• Help members stretch their food budgets and make the most of available resources
• Guide access to affordable, healthy groceries through the online marketplace
• Connect members with local food and nutrition resources
• Support sustainable meal planning and healthy habits for families
• Deliver MNT to manage or prevent chronic conditions
• Provide personalized virtual nutrition care via secure video and messaging
• Use the proprietary platform to connect with patients, track outcomes, and guide long-term success

Registered Dietitian – Oregon License

• Deliver virtual Medical Nutrition Therapy (MNT) and personalized care to members
• Help members stretch their food budgets
• Guide access to affordable, healthy groceries through the online marketplace
• Connect members with local food and nutrition resources
• Support sustainable meal planning and healthy habits for families
• Deliver MNT to manage or prevent chronic conditions
• Provide personalized virtual nutrition care via secure video and messaging
• Track patient outcomes using Foodsmart's proprietary platform

Registered Dietitian – Contractor

Customer Success Manager

• Lead Foodsmart's Client Success function within the Commercial Organization
• Own day-to-day client health, satisfaction, and issue resolution across the client base
• Manage, coach, and grow a team of Client Success Managers
• Build hiring plans and participate in recruiting
• Set expectations and operating rhythms for monitoring account health, triaging issues, and communicating status
• Own client satisfaction and health outcomes across the client lifecycle, from implementation and onboarding through education, reporting, and renewal execution
• Serve as the ultimate internal escalation point for critical executive-level client issues
• Mobilize Product, Clinical, Legal, and executive leadership to resolve high-stakes client problems
• Partner with Account Executive leadership on renewal and expansion strategy
• Represent Client Success in cross-functional and executive discussions
• Coordinate with Product, Clinical, Operations, and Support leadership on systemic account issues
• Create and maintain client-facing utilization and performance reporting
• Monitor enrollment, utilization, engagement, and clinical outcomes data
• Ensure the Client Success team can interpret and present data, ROI, and clinical metrics
• Own Client Success playbooks, health-scoring methodology, and escalation frameworks
• Establish reporting cadences for leadership visibility into account health and risk
• Lead initiatives improving Client Success tooling, processes, and team structure

Director, Client Success

• Build and maintain relationships with client stakeholders and own day-to-day operational and program leadership relationships across a portfolio of accounts
• Serve as the primary point of contact for operational needs, strategic initiatives, and service delivery
• Drive account retention by maintaining client satisfaction, addressing service issues, and ensuring consistent program execution
• Lead client check-ins, business reviews, and strategic planning sessions
• Communicate product and service launches and updates in partnership with the Account Executive
• Articulate qualitative and quantitative value of food and nutrition and client partnerships
• Execute account management standards and processes
• Triage and resolve execution-based problems with internal operations, clinical, product, and support teams
• Track action items, deliverables, and timelines
• Provide customer success and day-to-day support for complex accounts
• Maintain account documentation, meeting notes, and CRM activity logs
• Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams
• Develop and execute account strategies supporting success, improvement, retention, and targeted expansion
• Lead client-specific program improvements, new program launches, and benefit expansions
• Interpret and present ROI and clinical metrics
• Prepare and deliver client-facing reports, program summaries, and business reviews
• Serve as an internal liaison for client needs, issues, and opportunities
• Lead marketing campaigns driving member enrollment and engagement
• Adapt and co-create marketing materials and campaigns with the Foodsmart marketing team
• Use marketing data and campaign analytics to refine strategies and report outcomes
• Monitor enrollment, utilization, engagement, and clinical outcome metrics
• Identify and address performance gaps or at-risk accounts
• Support and lead business review preparation and action-plan follow-up