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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Success management within healthcare services, focusing on client health, satisfaction, and issue resolution. Proven ability to lead teams, develop strategies for client retention, and effectively communicate with senior stakeholders.
Highest-signal resume keywords
Client Success ManagementHealthcare Services ExperienceTeam LeadershipCRM ProficiencyClient Relationship Stabilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Health MonitoringData InterpretationHealth-Scoring MethodologyUtilization ReportingRenewal Strategy Development
Soft Skills
Excellent CommunicationProblem SolvingCoaching and Mentoring
Tools & Technologies
SalesforceCRM Platforms
Industry Keywords
Healthcare AdministrationFood-As-Medicine ProgramsMedicare AdvantageManaged MedicaidClinical Services
About the role
Key responsibilities & impact- Lead Foodsmart's Client Success function within the Commercial Organization
- Own day-to-day client health, satisfaction, and issue resolution across the client base
- Manage, coach, and grow a team of Client Success Managers
- Build hiring plans and participate in recruiting
- Set expectations and operating rhythms for monitoring account health, triaging issues, and communicating status
- Own client satisfaction and health outcomes across the client lifecycle, from implementation and onboarding through education, reporting, and renewal execution
- Serve as the ultimate internal escalation point for critical executive-level client issues
- Mobilize Product, Clinical, Legal, and executive leadership to resolve high-stakes client problems
- Partner with Account Executive leadership on renewal and expansion strategy
- Represent Client Success in cross-functional and executive discussions
- Coordinate with Product, Clinical, Operations, and Support leadership on systemic account issues
- Create and maintain client-facing utilization and performance reporting
- Monitor enrollment, utilization, engagement, and clinical outcomes data
- Ensure the Client Success team can interpret and present data, ROI, and clinical metrics
- Own Client Success playbooks, health-scoring methodology, and escalation frameworks
- Establish reporting cadences for leadership visibility into account health and risk
- Lead initiatives improving Client Success tooling, processes, and team structure
Requirements
What you’ll need- 10+ years in healthcare services, consulting, or clinical services in a client-facing or client success role, including experience managing a team
- A track record of stabilizing at-risk client relationships and driving satisfaction outcomes
- Familiarity with health plan lines of business (Medicare Advantage, Managed Medicaid, Commercial) and how health plan/health system contracting works
- Experience partnering with a commercial or account management function on renewal and expansion strategy
- Excellent communication skills and comfort presenting to senior internal and external stakeholders
- Proficiency with CRM platforms (Salesforce or equivalent)
- Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services
- Experience building or scaling a client success function from an early stage
- Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field
Benefits
Comp & perks- Remote-First Company
- Unlimited PTO
- Flexible & remote location
- Healthcare Coverage (Medical, Dental, Vision)
- 401k & bonus
- Registered Dietitian Sessions