Member Support Representative, Part-Time

Foodsmart

. Serve as the first point of contact for inbound member inquiries .

Posted 9/18/2026part-timeRemote • United StatesJunior💰 $21 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing member inquiries and providing benefits guidance while maintaining high-quality assurance standards. Proficient in navigating knowledge bases and handling sensitive information in compliance with HIPAA regulations.

Highest-signal resume keywords

Member Inquiry ManagementBenefits GuidanceHIPAA ComplianceCritical ThinkingRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Real-Time Eligibility ChecksTechnical SupportDocumentationProblem SolvingKnowledge Base Navigation

Soft Skills

Empathetic CommunicationPatienceCollaborationConcise Writing

Industry Keywords

TelenutritionSensitive InformationPIIPHIQuality Assurance

About the role

Key responsibilities & impact

Serve as the first point of contact for inbound member inquiries
Greet callers empathetically and patiently
Document interactions and ongoing resolutions for seamless follow-up
Navigate internal FAQs, knowledge bases, and SOPs to resolve questions
Maintain accurate and complete member records
Perform real-time eligibility checks and provide benefits guidance
Answer questions about Telenutrition
Match members with dietitians and suitable appointment times
Troubleshoot platform and account issues and provide basic technical support
Manage inquiries regarding incentive offerings with internal teams and external vendors
Handle sensitive and protected information with personal accountability
Collaborate with peers, leaders, and internal groups to resolve complex problems
Maintain high quality assurance scores on recorded calls and written documentation
Resolve escalations efficiently to support first-contact resolution
Adhere to required shift schedules

Requirements

What you’ll need

Reliable high-speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload
Prior remote experience highly preferred: 1+ years working successfully in a dedicated work-from-home or hybrid call-center environment
Ability to communicate complex information concisely in writing
Experience working with sensitive and protected information, including PII and PHI
Basic understanding of HIPAA
Completely private, secure, and quiet workspace
Availability Monday through Thursday from 11AM–5:30PM PST and Friday from 11:30AM–5PM PST
Availability until 8 PM PST is a plus
Ability to navigate knowledge bases and multiple systems simultaneously
Experience solving complex problems requiring critical thinking and resource navigation

Benefits

Comp & perks

Remote-first company
Flexible and remote location
Time off
Collaborative team
Equal employment and advancement opportunity
$4k annual commission plan ($1k/quarter)