Member Support Representative – Temporary Part-Time

Foodsmart

. Serve as the first point of contact for inbound member inquiries .

Posted 9/18/2026part-timeRemote • United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and the ability to manage multiple tasks in a remote environment while ensuring accurate documentation and adherence to quality goals. Proficient in navigating knowledge bases and handling sensitive information in compliance with HIPAA standards.

Highest-signal resume keywords

Strong Oral And Written Communication SkillsExperience Handling Sensitive InformationAbility To Manage Multiple TasksDetail-Oriented And Committed To AccuracyBasic Understanding Of HIPAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document InteractionsReal-Time Eligibility ChecksTroubleshooting Technology IssuesScheduling AppointmentsUsing FAQs And Knowledge Bases

Soft Skills

Critical ThinkingAdaptabilityGoal-OrientedCollaborationReliability

Industry Keywords

TelenutritionProtected InformationPIIPHIQuality Assurance

About the role

Key responsibilities & impact

Serve as the first point of contact for inbound member inquiries
Document interactions and ongoing resolutions for follow-up
Use FAQs, knowledge bases, and SOPs to resolve questions
Maintain accurate and complete member records
Perform real-time eligibility checks and provide benefits guidance
Answer questions about Telenutrition
Match members with dietitians and schedule suitable appointments
Troubleshoot platform, account, and basic technology issues
Manage inquiries regarding incentive offerings with internal teams and external vendors
Protect sensitive and protected information
Collaborate with peers, leaders, and internal groups on complex problems
Achieve quality assurance, first-contact resolution, and schedule-adherence goals

Requirements

What you’ll need

Strong oral and written communication skills
Ability to work independently in a fully remote environment
Ability to manage multiple ongoing tasks and deadlines
Ability to adapt to workflow and process changes
Ability to navigate knowledge bases and multiple systems simultaneously
Experience solving complex problems requiring critical thinking and resource navigation
Detail-oriented and committed to accurate, complete resolutions
Goal-oriented; able to meet metric and quality goals
Reliable high-speed internet: approximately 100 Mbps download and 20 Mbps upload minimum
Prior remote experience highly preferred: 1+ years in a dedicated work-from-home or hybrid call-center environment
Ability to communicate complex information concisely in writing
Experience handling sensitive and protected information, including PII and PHI
Basic understanding of HIPAA
Completely private, secure, and quiet workspace
Availability Monday-Friday between 9 AM and 5 PM PST; availability until 8 PM PST is a plus
Approximately 29 hours per week; temporary position lasting up to 6 months

Benefits

Comp & perks

Remote-first company
Flexible and remote location
Engaging, collaborative team
Time off
Equal employment and advancement opportunity